LipScore

ITX Integration with LipScore

Description

With Lipscore integrated into ITX, you can incorporate customer reviews, product questions, and feedback directly into your customer conversations as a natural part of your CRM.

This integration makes Lipscore a separate communication channel within ITX, just like chat, email, and phone calls. This allows you to follow up with customers who are ready to make a purchase in real time and handle both questions and feedback without switching systems.

Benefits for the Business

By collecting product questions and customer reviews in ITX, you can take a more proactive approach to both sales and customer service. Customers receive faster responses when they’re considering a purchase, while you’re able to identify and address dissatisfied customers before the situation escalates.

This provides tangible value:

Increased Conversion by Helping Customers at the Moment of Purchase
Faster response times to product inquiries
A Better Customer Experience Through Real-Time Availability
The ability to turn negative reviews into positive experiences
Increased customer satisfaction and loyalty
Less need to work in multiple systems

Contact Us

Proactive follow-up with "support triggers"

This integration makes it possible to take a proactive approach to customer satisfaction:

A notification is sent automatically when a customer gives a 1- or 2-star rating
Customer service can follow up immediately
Allows you to resolve the problem before it escalates

How does the integration work?

When customers ask questions or leave feedback via Lipscore, these are handled directly in ITX:

Questions from product pages appear as chat messages in ITX
Inquiries are placed in a separate Lipscore queue
Agents can respond directly from ITX
The answer is automatically posted back to Lipscore

In addition:

Agents can handle Lipscore alongside other channels
All communication is handled through the same interface as other forms of customer communication

Features

Lipscore as a separate communication channel in ITX
Chat-based handling of product questions and reviews
A separate queue for Lipscore inquiries
Real-time dialogue directly from ITX to Lipscore
Notifications for Negative Reviews (Support Trigger)
Ability to work across multiple channels simultaneously
API- and webhook-based integration

Category	What You Get
Customer Data	Complete overview of the customer, including contact information, history, and credit status
Order	View status, items, and tracking information while speaking with the customer
Invoice	Open, send, and follow up on invoices without switching systems
Logistics	Track shipments and view inventory status and backorders
Follow-up	Manage quotes, returns, and customer communication all in one place
Synchronization	Automatic synchronization between ITX and Multicase
Insight	Real-time KPIs provide an overview of customer activity

Pictures

Customer Cases

LipScore

Better Customer Experiences and Quick Feedback with ITX & Lipscore

No other solution on the market provides you with more ratings and reviews than Lipscore, or can guarantee that all customer reviews are 100% genuine—written by real buyers, in their own words, unedited, and verified by their identities. That’s why ITX has chosen to offer Lipscore as a ready-made integration!

Through this integration, Lipscore is made available as a communication channel on par with, for example, chat, phone, and email—directly within ITX. This means that questions asked directly on product pages online appear as a chat in ITX in a separate Lipscore queue—the support agent can, of course, be available and logged in to multiple queues.

Support agents can easily manage and switch between handling email/tickets, social media, chat, and phone calls, as well as share or view screens and cameras, and respond to feedback and Q&As from Lipscore.

Be available when customers need help making a purchase

Customers who are ready to make a purchase online often have questions about the product before they complete the transaction. Through this integration, you can provide real-time support to customers who are ready to buy and have questions about the product.

Turn a negative review into a satisfied customer

Many dissatisfied customers share their negative experiences—with everyone except the company in question. That’s why it’s so valuable to gather feedback and act on it.

With Lipscore’s “support trigger” feature integrated into ITX, you get useful tools to identify and handle customers who, for various reasons, are dissatisfied with something in or around the purchasing process. Every time a customer rates a product with one or two stars, a notification appears in ITX, allowing customer service to address the issue immediately—and turn a negative experience into a satisfied customer.

It’s easy to get started!

Does this look great, but are you worried about a complex implementation and setup?

You don’t have to worry about that—we’ll set this up and get it ready to use in a flash!

Do you want to gather genuine feedback and become a customer service superhero? Book a demo and see how!