Customer Cases
ITX offers an open API and webhook framework for easy integration with your systems. Get full customer context directly within the solution and create a more efficient customer service experience. Can’t find your system in the list? Contact us and we’ll find a solution.
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Customer Cases
Dravia switched systems in the middle of a full rebrand
How do you implement a system migration while the entire company is undergoing a full rebrand? Factors such as a name change, new brand identity, and structural changes can quickly make the process complex. Dravia AS took on the challenge and went LIVE with ITX in just one week.
Moer Electrical Group Sets a New Standard in the Electrical Industry
Smarter workflows and automatic call summaries allow Elektrogruppen Moer to maintain a complete overview of its assignments, while also making the technicians’ day-to-day work on the road easier.
Bildeler.no streamlines more than 1,400 customer inquiries per week with ITX
“The fact that we can discuss our challenges and get customized solutions that work for us has worked out very well with ITX.”
Here's how Eika rolled out a new telephony solution to dozens of banks in six months
“They had thoroughly familiarized themselves with our requirements and done a thorough job of understanding our needs. That inspired a great deal of confidence, and as a result, some of the project participants had made up their minds from day one.”
Hepro is digitizing the customer journey with a customer portal
“As you grow, you receive more inquiries. We had to be able to handle more cases, with even higher quality and faster response times.”
Pelles Verksted Streamlines 50 Daily Service Calls with ITX
“We didn’t have that level of control. Things could slip through the cracks. Now you’re reminded much more often, and the focus is more on the customers.”
Lea Bank Automates the Processing of Loan Applications
Automation is therefore a key factor in Lea Bank’s strategy for meeting demand while delivering a seamless and efficient customer experience.
How Klubben.no Improved Control and Flow in Customer Communication
“We weren’t looking for yet another system. We were looking for a system that could simplify things. One place to bring together everything we needed to work better—and that’s what we got with ITX.”
A seamless transition from vacation back to the workweek with ITX.
“Employees returning from vacation immediately get an overview of which issues have been resolved, what’s currently in progress, and what has happened in their absence. No employee will ever again be greeted by an overflowing and disorganized inbox after vacation.”
Effective customer communication with a better overview—how Instabank improved the customer experience with ITX
“We used to be a small customer of a large, international company. Now we have a Norwegian supplier who understands our needs and adapts to us.”
Avida Finans - From 50,000 to 550,000 customers
When Avida Finans was facing its most challenging growth phase ever, it needed a solution that could provide full control and high operational reliability—and it needed it fast. In just three weeks, Avida transitioned from its existing system to a new customer engagement platform, spanning three countries, and migrating 50,000 customers. Working closely with ITX, the transition was both efficient and secure.
Ragn-Sells Streamlines Customer Service and Logistics
Ragn-Sells, one of the Nordic region’s largest waste management and recycling companies, has recently selected ITX as the provider of its new contact center solution. With operations in several countries, including Norway, Ragn-Sells handles large volumes of customer contact and complex logistics operations every day. The company now looks forward to further streamlining these processes with a solution that consolidates all customer contacts into a single platform.
“It’s been a game-changer for us” — Anne Breiehagen, Hallingplast
Based in Kleivi, at the head of the Hallingdal valley, the manufacturing company Hallingplast has been creating new, innovative solutions in PE and PP piping systems since 1969. From its inception to the present day, Hallingplast has been family-owned, and the third generation is now at the helm.
From Hallingdal, the company now exports to over 50 countries, has grown to more than 110 employees, and generates annual revenue of more than 740 million kroner.
Sefbo, with its 33 companies, uses ITX to manage communication with customers and suppliers
We meet with the Sefbo Group’s CDO, Anders Solum, to learn a bit about the rapid growth in the property management industry—a company established as recently as 2019 that is already approaching one billion in revenue with a large portfolio of local property management companies throughout Norway.
Visma Financial Solutions is becoming Visma Amili and is gearing up for the future!
For over 10 years, Visma Amili has partnered with ITX, which has provided a crucial support system for its customer advisors when they meet with end customers.
The Norwegian Rescue Association is going omnichannel with ITX!
“We conducted extensive internal work on a requirements specification, based on what we at RS envision as our needs today and into the future—and then challenged four recognized players in the industry, gradually narrowed our selection down to one, with ITX emerging as the winner.” — Kjell Hansen, Business Developer, RS
Eidsiva is building the customer service center of the future with ITX!
“As Eidsiva Broadband prepares for the future with its customer service center and team of 75 employees, it will be doing so in partnership with ITX.”
From Four Solutions to One with ITX Contact Center
“We used to work with four separate systems that didn’t interact with each other; now we have a comprehensive and fully integrated platform for customer service and support—it has completely transformed our day-to-day operations.” — Tron Atle Løvig, CEO of Multicom
It has completely transformed our daily work in customer service
“Before they made the investment, there was a lot of manual work in the department, especially when it came to emails. Sometimes inquiries were processed twice if, for example, a customer both submitted a contact form and called. ‘That led to duplicate work and, in some cases, two responses to the customer,’ says customer service representative Ketil Kristoffersen.”
Bikeshop Improved Customer Service Efficiency by 50% in 6 Months
“We’ve been discussing for a long time that our support team needs to look for new solutions to handle the increased pressure on customer service. My focus has always been on ensuring that we deliver the highest level of customer service we’re capable of. In order to maintain this level, we had to look for solutions designed specifically for this purpose.”
The Electrical Importer – ITX Contact Center in 24 stores and a central customer service center
“We sat down with ITX via Teams and drew up a wish list as long as a painful year, including integrations with AutoStore robots, Visma Business, and EDI systems, among others. After one month of development based on the list we’d written, ITX delivered 100% on time and at the agreed-upon price—on the first try.”
Sprell Store – ITX Contact Center in 12 stores and central customer service
“With ITX’s solution, we’ve moved from a system relying on yellow sticky notes, cell phones, and email to a modern, efficient customer service system where all channels are integrated and no inquiries are overlooked. ITX’s cloud-based SaaS solution was implemented internally at Sprell in just a few weeks.”
Skeidar is building the customer service center of the future
“We chose ITX based on price and the ability to integrate several of our core systems, which will streamline our employees’ daily work. We get quick access to transactions, order status, and package tracking. The whole idea is to eliminate the need to switch between multiple systems.”
Sporty Streamlines Customer Service and Sales
“To achieve our vision, we had to organize and structure our communication with our members. Customers reach out to us through many different channels. We didn’t have a system that was good enough to capture all the dialogue and compile it so that we could provide the customer service we wanted.”
Polar Kraft has ITX Contact Center tightly integrated with Elwin
“We’ve found ourselves working with a talented and dedicated team that’s truly committed to our success with ITX. Now we’re looking forward to getting started with a communication system that we firmly believe will simplify our day-to-day operations and better equip us to create even better customer experiences.”
Interkreditt resolves debt collection cases more quickly
“ITX is very user-friendly, so we don’t have to devote as many IT resources to take advantage of the system’s efficiency. We’ve really appreciated the flexibility of ITX, and the solution works just as well in a home office as it does in the office. We’re very satisfied with the training we received, and we’ve gotten very quick responses every time we’ve contacted customer service.”
Evenstad Musikk uses the ITX Contact Center integrated with Multicase
“Evenstad Musikk is now more accessible to its customers and saves time through efficient customer service. It’s a win-win situation.”
Frydenbø Bil uses ITX CamCast
“With ITX CamCast, we finally have a great, seamless solution for those of our customers who don’t want to visit the store.”
A selection of our satisfied customers!