With ITX, you get a single reply button for phone calls, chat, social media, text messages, and email. Everything is stored on the client side.

When you answer the phone, read emails, or chat with a customer, you can view previous customer communications, who the customer last spoke with, open customer cases, and key information from your system, such as orders, outstanding invoices, package tracking, and returns.

With features such as customer satisfaction surveys, a case management system, Live Shopping, screen sharing, and a knowledge base, this solution enables you to work efficiently and have everything in one place. Guide customers through your online store or physical store—even from a distance.

The result is lightning-fast, personalized customer service—your employees save time.

Greet your customers personally by name and gain immediate access to relevant information—this fosters customer loyalty and satisfied employees who enjoy a pleasant and efficient workday.

Effective follow-up with customers or prospects? — The solution also includes a calling bot that lets you make calls at your own pace. ITX makes customer follow-up simple and effective.

Easy to get started?
ITX is delivered as a cloud service and requires no installation. We take care of the practical details for a fixed, low setup fee.