Microsoft Azure
ITX Integration with Microsoft Azure
Description
ITX is integrated with Microsoft Azure Active Directory (Azure AD) and Microsoft Graph, providing secure and efficient management of users and access. This integration enables centralized management of users, roles, and authentication, while providing employees with a seamless sign-in experience.
Benefits for the Business
This integration simplifies the management of users and access rights across systems. By centralizing identity management in Azure AD, the organization gains greater control, enhanced security, and reduced manual effort associated with user management.
Single Sign-On (SSO) also helps make employees’ workdays simpler and more efficient.
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What Does Integration Solve?
Without a centralized identity management solution, users have to deal with multiple logins and systems, and managing access becomes more time-consuming and confusing.
With ITX integrated with Azure AD, organizations can manage users, roles, and access in one place, while providing users with seamless sign-in across systems.
How does the integration work?
When a user logs in to ITX:
- The user is authenticated via a Microsoft account (Azure AD)
- Access and roles are managed centrally from Azure
- The user is granted access to ITX based on defined permissions
This provides secure and efficient access control without the need for separate user accounts in multiple systems.
Features
- Integration with Microsoft Azure AD and Microsoft Graph
- Single Sign-On (SSO) with a Microsoft account
- Centralized Management of Users and Roles
- Simplified management of access across systems
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
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Customer Cases
Microsoft Azure
Microsoft Azure
Advantages
ITX Contact Center, integrated with Microsoft Azure and Microsoft Graph, enables seamless collaboration.
