Banqsoft
ITX Integration with Banqsoft Collect & Predator
Description
ITX is integrated with Banqsoft (Predator and Collect), linking call lists and call management directly to the debt collection system. This integration makes it possible to handle outgoing and incoming calls efficiently, while all activity is automatically updated in Banqsoft.
Benefits for the Business
The integration streamlines the debt collection process by increasing the number of calls and reducing manual work. Employees automatically have access to the correct case when contacting a customer, which leads to faster follow-up and higher-quality interactions. The result is higher productivity and better utilization of resources.
Added value:
- Increase the number of calls and reach more debtors
- Reduce manual work and time spent
- Automatically access the correct case when a contact is made
- Start conversations more effectively with the right information at your fingertips
Contact Us
What Does Integration Solve?
Without integration, employees must manually locate cases and update their status after each conversation. This is time-consuming and carries a risk of errors and ineffective follow-up.
With ITX and Banqsoft integrated, lookups, call processes, and status updates are all automated, allowing employees to focus on the conversation itself.
How does the integration work?
- Call lists are created in Banqsoft and used directly in ITX
- ITX Dialer automatically dials contacts from the lists
- When a debtor responds or calls back, the correct case is automatically opened in Banqsoft
- Call status is logged automatically (e.g., available, busy, no answer)
- Call assignments end automatically upon contact or after the maximum number of attempts
This ensures a seamless workflow between phone calls and case management.
Features
- Integration with call lists from Banqsoft
- Automatic pop-up in Banqsoft (Predator/Collect) during calls
- Logging call status directly in the system
- Automatic Closure of Call Assignments
- Support for ITX Dialer (predictive dialer)
- Efficient handling of both incoming and outgoing calls
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
Pictures
Customer Cases
Banqsoft Predator with ITX Dialer
Banqsoft Predator
Optimize the Debt Collection Process with ITX Dialer and Banqsoft Predator
With a response rate of 14%, efficiency and precision are key factors in handling debt collection cases. With our solution— ITX Dialer combined with Banqsoft Predator—we streamline the way you manage the debt collection process. We provide you with the tools you need to reach more debtors, save time, and improve the customer experience
Increased Efficiency with the ITX Predictive Dialer
Our Dialer allows you to call more debtors in less time, resulting in more frequent and more effective calls. This not only increases productivity, but also gives you the opportunity to resolve more cases and achieve better results.
Pop-up in Banqsoft Predator
When the debtor answers or calls back after a missed call, the customer’s information pops up immediately in Banqsoft Predator. This eliminates the need for manual searches and gives you instant access to relevant information. With a seamless transition, you save valuable time on both outbound and inbound activities.
A Personal Start to the Conversations
When the conversation begins, you can welcome the debtor personally by name. This not only adds a personal touch, but also makes the conversation more effective by focusing on the matter at hand from the start.
Benefits of Using ITX Dialer and Banqsoft Predator Together
- Increase the number of calls and improve efficiency throughout the day.
- Save time on manual lookups with PopUp in Predator.
- Start each conversation on a personal note by getting to know the other person beforehand.
Optimize your debt collection process with our powerful combination of ITX Dialer and Banqsoft Predator. Take control of your debt collection cases and achieve better results with our advanced, integrated system.
Want to learn more, or are you ready to get started?
Contact us today to learn more about how our solution can transform your debt collection process.