Keyloop Dracar
ITX Integration with Keyloop Dracar & Contact
Description
ITX is integrated with Keyloop Dracar and Contact, systems used in the automotive industry to manage customers, vehicles, and service history. This integration provides access to customer data and vehicle information directly within ITX, allowing customer interactions to be handled with full insight into the customer’s history and needs.
Benefits for the Business
The integration provides a better overview of customer interactions and vehicle data within a single solution. Employees have immediate access to relevant information when a customer contacts them, which leads to more efficient follow-up and better customer experiences.
All customer interactions are consolidated on the customer profile across channels and departments, which improves internal collaboration and enables more comprehensive customer follow-up. At the same time, insights into a customer’s vehicle ownership and history make it easier to offer relevant services and create more value with every customer interaction.
This provides tangible value for the business:
- Faster handling of customer inquiries
- Increased efficiency through fewer system changes
- Better collaboration across departments
- More personalized and relevant customer interactions
- Increased customer loyalty and a better customer experience
- A better foundation for upselling and follow-up
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What Does Integration Solve?
Without integration, employees often have to work in multiple systems at the same time. They have to look up customers, orders, and invoices manually, and important information can easily be overlooked.
Typical challenges include:
- Customer data is spread across multiple systems
- Lack of an overview of orders and delivery status
- Time-consuming manual processes
- Limited historical data available in customer conversations
The integration between ITX and Multicase solves this by consolidating all relevant information directly in ITX. When a customer contacts the company, employees have immediate access to everything they need. This makes it possible to provide quick, personalized responses without putting the customer on hold or switching systems.
How does the integration work?
When a customer contacts us, relevant information from Keyloop is automatically displayed in ITX:
- Customer’s name and contact information
- Previous communication across channels and departments
- Information about the customer’s vehicle
- Service History and Follow-up (e.g., EU Inspection)
Employees can quickly understand the customer’s situation and provide relevant follow-up without switching systems.
In addition, during the dialogue, you can:
- Share or view the customer’s screen and camera (ShowMe)
- Provide real-time visual guidance to the customer
- Participate more actively in purchasing and service processes
Features
- Access to Customer Data from Keyloop in ITX
- Displaying Vehicle and Service Information
- Compilation of all customer interactions on the customer card
- Insights into past conversations and history across channels
- Ability to engage in visual customer interaction (screen/camera)
- Support for cross-departmental work
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
Pictures
Customer Cases
Keyloop Dracar & Contact
Take full control of customer interactions and boost your sales!
Keyloop Integrated with ITX!
With ITX integrated with Dracar and Contact, you gain full control over all communication with your customers—from email, phone calls, text messages, and chat to social media. All communication is stored under each customer’s profile, and you have full control over everything that has been agreed upon, across employees and departments.
When you answer a phone call or read an email, you can immediately view the customer’s previous interactions with us, across departments and employees. You’ll also see information about the customer’s vehicles, service history, EU inspection status, and more.
For example, during a phone call, you can share or view the customer’s screen and camera to engage them, exceed their expectations for help and assistance, and guide them through the digital purchasing process.
Imagine being able to immediately show a car to a customer over the phone the moment they first express interest—when they call with questions about a car. This engages the customer, contributes to a positive customer experience, and will increase sales.
Knowing the customer and making them feel seen is more important than ever in the battle for customer loyalty. We believe that always addressing them personally by name and knowing which car they’re driving the moment we answer the phone helps them feel truly valued.
ITX makes it easy and efficient to work together, while giving you full control over the conversation.
Sefbo / PHM Norway, with its 33 companies, uses ITX to manage communication with customers and suppliers.
It's easy to get started!
Does this look great, but are you worried about a complex implementation and setup?
You don’t have to worry about that—we’ll set this up and get it ready to use in a flash!
Do you want to boost sales and customer loyalty—and become a customer service superhero? Book a demo and see how!
