Telenor
ITX Integration with Telenor Mobile Presence
Description
Telenor Mobile Presence is a feature that shows whether you are on a private phone call or not. This allows colleagues to see whether you are available or busy on your cell phone, directly in the system.
Here’s how it works:
- Your status (available/busy) is updated automatically depending on whether you’re on a call on your cell phone.
- The service is provided through Telenor and requires that you have the “MBN Connect ITX UC” subscription.
- When this feature is enabled, the system will display your mobile status to other users.
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Benefits for the Business
ITX also provides CRM functionality such as sales processes, follow-ups, call list management for effective customer follow-ups, meeting scheduling, tight integration with Microsoft Teams, and calendar sync. When following up with customers, you can immediately see key information about them, such as whether revenue from that customer is increasing or decreasing, their most recent purchase, any unpaid invoices, credit information, and much more.
When you bring both customer service and sales together in ITX, you gain a complete overview of all communication with the customer, making it easier and more efficient to work together.
Immediate access to information in all customer interactions
- Who the customer is, recent points of contact, and any open issues
- Viewing a Customer’s Invoice and Balance
- Easily send or view a copy of an invoice with just one click
- Easily track any packages
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What Does Integration Solve?
Without integration, employees often have to work in multiple systems at the same time. They have to look up customers, orders, and invoices manually, and important information can easily be overlooked.
Typical challenges include:
- Customer data is spread across multiple systems
- Lack of an overview of orders and delivery status
- Time-consuming manual processes
- Limited historical data available in customer conversations
The integration between ITX and Multicase solves this by consolidating all relevant information directly in ITX. When a customer contacts the company, employees have immediate access to everything they need. This makes it possible to provide quick, personalized responses without putting the customer on hold or switching systems.
How does the integration work?
When a customer contacts you by phone, email, or chat, relevant information automatically appears in ITX. The customer is identified immediately, allowing you to start the conversation on a personal note, for example: “Hi Per, this is Lise.”
Among other things, employees receive:
- Customer data such as name, contact information, and address
- Overview of orders, including status, items, and delivery information
- Package Tracking and Estimated Delivery
- Unpaid invoice with the option to send a copy
- Promotions, Returns, and Credit Memos
- Purchase History and Financial Summary
You can access all of this in a dedicated KPI dashboard in ITX.
In addition, employees can:
- Open orders and invoices directly in ITX
- Send a copy of an invoice with one click
- Track returns and offers
- View inventory status and backorders
- Get support from GPT in ITX to respond to customer inquiries
All communication is logged under the customer’s account, so a complete history is always available.
Features
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
Video
Customer Cases
VISMA Business CONTACT CENTER
Lightning-fast, personalized customer service and increased sales with Visma Business + ITX
ITX is a Norwegian-developed solution that provides you with an all-in-one solution for phone, chat, email, text messages, social media, CRM, video, and much more. All communications are stored for each customer and are tightly integrated with Visma Business and Visma Business NXT.
Employees can easily handle email/tickets, social media, chat, and phone calls, as well as share or view the customer’s screen and camera to engage with them, exceed their expectations for support, and assist them throughout the purchasing process. Make customers feel at home by providing hyper-personalized customer service, even in your online store.
When you answer a phone call or open an email, you’ll be able to see who has spoken with the customer previously, view open orders, quotes, invoices, returns, and the customer’s live credit score.
ITX makes it easier to work together; you save time and get a good overview of what’s happening with your customers.
Solution for Sale
ITX also provides CRM functionality such as sales processes, follow-ups, call list management for effective customer follow-ups, meeting scheduling, tight integration with Microsoft Teams, and calendar sync. When following up with customers, you can immediately see key information about them, such as whether revenue from that customer is increasing or decreasing, their most recent purchase, any unpaid invoices, credit information, and much more.
When you bring both customer service and sales together in ITX, you gain a complete overview of all communication with the customer, making it easier and more efficient to work together.
Immediate access to information in all customer interactions
- Who the customer is, recent points of contact, and any open issues
- Viewing a Customer's Invoice and Balance
- Easily send or view a copy of an invoice with just one click
- Easily track any packages
Here's how Sefbo, with its 33 companies, gained control over customer communication
ITX is a cloud-based solution that’s easy to get started with.
You’ll be assigned a dedicated contact person at ITX who will help you get started. Fill out the form below, or call us at +47 236 80 405.