BRP Systems
ITX Integration with BRP Systems
Description
ITX is integrated with BRP Systems, a membership and management platform for fitness centers. This integration provides access to member data and activity information directly within ITX, allowing staff to handle customer interactions with full insight into a member’s status and history.
Benefits for the Business
This integration gives fitness centers a better overview of member data during customer interactions, making it easier to provide personalized follow-up and relevant service. At the same time, the solution enables them to work proactively on member engagement and reduce attrition through automated activities.
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What Does Integration Solve?
Without integration, employees often have to work in multiple systems at the same time. They have to look up customers, orders, and invoices manually, and important information can easily be overlooked.
Typical challenges include:
- Customer data is spread across multiple systems
- Lack of an overview of orders and delivery status
- Time-consuming manual processes
- Limited historical data available in customer conversations
The integration between ITX and Multicase solves this by consolidating all relevant information directly in ITX. When a customer contacts the company, employees have immediate access to everything they need. This makes it possible to provide quick, personalized responses without putting the customer on hold or switching systems.
How does the integration work?
When a member contacts us, relevant information from BRP Systems appears directly in ITX:
Member Information and Affiliated Center
Physical Activity and Usage Patterns
PT Sessions and History
This provides employees with a solid foundation for offering personalized and relevant follow-up.
The integration can also be used proactively:
Members who have been inactive for a period of time can automatically trigger activities
Sending text messages or creating call tasks for follow-up
Opportunity to offer programs such as personal training sessions or relevant activities
Features
One-way synchronization of customers/members (BRP → ITX)
Viewing Member Data and Activity Level
KPI Overview for Subscriptions and Key Information
Automation of follow-ups based on member activity
Ability to send text messages and initiate calls in response to defined events
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
Pictures
Customer Cases
BRP Contact Center & Customer Cloud
BRP CONTACT CENTER & CUSTOMER CLOUD
Better Customer Experiences and Increased Sales with ITX & BRP Systems
ITX Contact Center allows you to be available through all the channels customers prefer to use to contact you, such as phone, email, chat, text message, and social media. The conversations you have with customers are saved in their customer profiles.
ITX Contact Center allows you to be available through all the channels customers prefer to use to contact you, such as phone, email, chat, text message, and social media. The conversations you have with customers are saved in their customer profiles.
“Family Sports Club streamlined its customer service and significantly increased sales with ITX & BRP—read the full story and watch the video interview here; https://itx.no/family-sports-club/”
Increased Sales and Efficient Customer Service with BRP Systems & ITX
You don’t need to spend valuable time searching through old emails, asking colleagues about the status of a case, or anything like that. With ITX, you have all the information and a complete snapshot of the customer the moment they contact your company.
In the BRP integration, we sync customer data to ITX, in addition to retrieving and presenting information that is relevant to any questions the customer may have.
We have also developed a lead generator on our website so that the sales team can very effectively get in touch with those who want to become members.
Anit-Chrun with BRP Systems + ITX
A major challenge for the fitness industry is that inactive members cancel their memberships. How many customers could you have retained if you had the technological tools to engage your members in a timely manner?
With BRP Systems Retention + ITX, the solution can automatically trigger various actions—such as sending text messages, making phone calls, or similar—for members who, for example, have been inactive for 30 days.
For example, could you offer them a personal training session to help them create a workout plan at the gym? Or a spot in that group class they’ve always enjoyed attending?
There are many possibilities—and you can define the intervals or activities yourself.
It's easy to get started with BRP Systems and ITX!
Does this look great, but are you worried about a complex implementation and setup?
You don’t have to worry about that—we’ll set this up and get it ready to use in a flash!
Do you want to boost sales and customer loyalty—and become a customer service superhero? Book a demo and see how!