Voyado
ITX Integration with Voyado
Description
ITX is integrated with Voyado, a platform for customer clubs, loyalty programs, and personalized marketing. The integration links customer data and purchase history from Voyado with customer interactions in ITX, enabling businesses to deliver a more personalized and seamless customer experience across channels.
Benefits for the Business
This integration makes it possible to combine customer interactions with loyalty data and purchase history, providing a better foundation for personalized customer service and increased sales. Employees gain insight into customer value, preferences, and history, and can use every customer interaction to strengthen the relationship and build loyalty.
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What Does Integration Solve?
Without integration, customer data, loyalty information, and customer interactions are often scattered across multiple systems. This makes it difficult to provide personalized service and capitalize on sales opportunities during customer interactions.
With ITX and Voyado integrated, employees have access to relevant customer information in a single interface, enabling them to provide more targeted and personalized follow-up across all channels.
How does the integration work?
When a customer contacts us, they are automatically identified in ITX. Employees immediately have access to:
Customer Profile and Contact Information
Previous Purchases and Returns
Loyalty Level and Preferences
Previous dialogue
This makes it possible to provide personalized service, offer relevant promotions, and assist the customer throughout the purchasing process.
At the same time, employees can:
Register new customers directly in ITX
Synchronize customers with Voyado in real time
Assign promotions, discounts, and coupons based on segments
Features
- Two-way synchronization of customers
- Synchronization of Order Data
- Synchronization of Returns
- Real-time creation and synchronization of customers in Voyado
- Identifying customers across channels and touchpoints
- Viewing purchase history, preferences, and loyalty data
- Assignment of Promotions and Personal Discounts
- Handling Voyado Coupons in ITX
- KPI dashboard with an overview of orders, returns, and key information
- API integration for further expansion
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |
Pictures
Customer Cases
VOYADO Contact Center
VOYADO CONTACT CENTER & CUSTOMER CLOUD
Better Customer Experiences and Increased Sales with ITX & Voyado
ITX, integrated with Voyado, makes it possible to offer customers a true omnichannel customer service experience, drive sales, and build even stronger loyalty.
Support agents can easily manage and switch between handling email/tickets, social media, chat, and phone calls, as well as share or view screens and cameras, to engage with customers, exceed their expectations for support, and assist them throughout the purchasing process. Make customers feel at home by providing hyper-personalized customer service in your online store as well.
ITX, integrated with Voyado, makes it possible to offer customers a true omnichannel customer service experience, drive sales, and build even stronger loyalty.
Support agents can easily manage and switch between handling email/tickets, social media, chat, and phone calls, as well as share or view screens and cameras, to engage with customers, exceed their expectations for support, and assist them throughout the purchasing process. Make customers feel at home by providing hyper-personalized customer service in your online store as well.
Make your customers feel like VIPs!
Hyper-personalized customer service is available across multiple channels and through a ticketing system—all in one! Customers can easily get in touch with you across various communication channels and social media, as well as through your online store.
Your support agents can easily:
- Identify which customers are contacting us immediately
- View all customer information, past conversations, loyalty levels, credits, offers, orders, and past orders in a single user interface
Increase recruitment to your Voyado customer club
Every single interaction with a customer—regardless of the channel the customer chooses to use—is a golden opportunity to create a positive experience and strengthen loyalty. Through this integration, you can register customers who are not members of the customer club directly in ITX, and their information will automatically sync to Voyado in real time.
Use every single touchpoint with a customer as an opportunity to build loyalty to your brand!
It's easy to get started!
Does this look great, but are you worried about a complex implementation and setup?
You don’t have to worry about that—we’ll set this up and get it ready to use in a flash!
Integration Overview:
The integration between ITX and Voyado makes it possible to:
- Register customers in ITX and sync them to Voyado in real time
- Identify customers directly in ITX, regardless of whether they were registered in a physical store or an online store.
- Synchronize purchases and returns from Voyado to ITX
- Assign personal discounts or promotions based on segments in Voyado linked to promotions in ITX
- Reward customers with coupons generated in Voyado and assign them in ITX
Do you want to boost sales and customer loyalty—and become a customer service superhero? Book a demo and see how!