Inbound and outbound telephony. Including dialer robot.
Gather all types of communication in one place. Have a full overview of the customer.
Handle cases in a clear way by combining external and internal communication in one case.
Answer inquiries via chat, with the possibility of templates for frequently asked questions, and get everything documented on the customer.
Get Facebook Messenger messages stored in the same place as all other communications.
Receive email directly into the portal, with the option to link it directly to a case.
Choose between sending one SMS, or a mass mailing from an excel file.
Share camera in five seconds, regardless of operating system.
Share screen in five seconds.
Book meetings directly in the calendar and have a full overview of necessary schedules.
Finished and tailored reports that can be exported to excel.
Opportunity to measure customer satisfaction, both internally and externally.
Opportunity to integrate with the company's own systems, such as CRM, BRP, etc.
Opportunity to distinguish between prospect, customer and supplier.
Easily accessible information via search function.
Pick up to five phones at one time and avoid voicemail with voicemail recognition.
Make sure the right person receives the inquiry.
Listen and coach members of a team.
Overall overview of self-selected information that comes up when the customer makes contact.
An overview of activities for each user. Follow-ups that are stored on the customer can be followed up via this list. With or without notice.
Manual and automated recordings, according to custom rules and needs.
Provides the ability to automate manual processes.
Visualization of custom views and results.
ITX is a portal that is shaped by customers, and it is possible to adapt to custom needs.