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ITX Contact Center
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ITX Contact Center
A complete omnichannel.
ITX contact center solution contains various functions and possibilities. Here you can gather telephony, email, WebChat, SMS and Facebook Messenger in one place. By combining ITX Contact Center and ITX Ticketing, your company will have the optimal tool to gather all communication in one place.
Telephony
- Softphone
- Dialer
- Call forwarding to mobile
- Recording
- Callback
- Different call profiles
- Automatic cases
- Independent email system
- Advanced routing
- Email templates
- Automatic distribution
- Automatic categorization
WebChat
- Queue management
- Customer satisfaction
- Message templates
- URL tracking
- Design flexibility
SMS
- Company name as sender
- Incoming messages
- Outgoing messages
- Message templates
- Mass mailing
- Attached to customer
Facebook Messenger
- Standardized autoresponder
- Advanced routing
- Message templates
- Queue management
- Attached to customer
Benefits of ITX Contact Center
Everything in one place
Ability to combine incoming and outgoing inquiries in one place.
Integration
Supports automatic lookup against external systems.
Report and insight
The system can prepare a report and insight according to wishes and needs.