Privacy policy

HOW WE PROCESS PERSONAL DATA

We are dependent on trust from our customers. That is why your privacy is important to us and your personal data is safe with us. This includes everything that can be connected to you as a person, for instance address, contact information and other personal data.

SCOPE

This Privacy Policy applies to all business processes in websites, domains, mobile solutions, cloud services and community websites such as third-party social network sites (e.g Facebook) managed by and branded ITX Norge AS.

The Privacy Policy provides information about data processing carried out by ITX Norge AS when ITX Norge AS determines the purpose and means of the processing (ITX Norge AS as data controller), and data processing we do on behalf of our Customers based on their instructions (the Customer as data controller and ITX Norge AS as data processor).

Personal Data is any information that can directly or indirectly identify a living individual, such as an email address, street address, phone number or IP-address. Processing your Personal Data is necessary for us to serve you or our Customers. By providing us with your Personal Data, you accept the practices and terms described in this Privacy Policy. Please do not use ITX Norge AS Sites or provide your Personal Data if you do not agree.

COLLECTION OF PERSONAL DATA

ITX Norge AS is a data controller for information we collect about you. We will inform you when we collect data unless the collection is decided by law, notification is impossible or difficult, or you already are aware.

If ITX Norge AS receives your data generated as a list in connection to marketing activities, you will have the right to unsubscribe. In cases where ITX Norge AS collects personal data on behalf of our customers, and act as a data processor on behalf of our customers, our customers have the responsibility for the information you receive. We will, in these cases, also be able to give you the information directly, but this will be upon request from our customers.

Customer Satisfaction Indicators

When you contact ITX Norge AS, we will on occasion ask you about your customer service experience. This feedback is used to give customers better products, services, measure the effect of improvements and look at customer satisfaction and customer behavior over time.

If you do not want to share this kind of data, avoid conducting any survey you receive.

NEWSLETTER AND MARKETING

You can receive marketing material, information and notifications from ITX Norge AS. This can be communicated through email, our web page or other appropriate channels. This information is divided in three different categories:

  • Information and news, normally as a newsletter using email
  • Campaigns and invitations
  • System notifications about your services

You can subscribe or unsubscribe at any time.

EXTRACTION OF PERSONAL DATA
Internally

ITX Norge AS maintain a common register of all our customers. Its purpose is to give our customers the best possible service and provide information and proposals on products and services we offer. The register may contain the following data about you:

  • Name
  • Contact information
  • Company of employment
  • What consolidation company you belong to
  • Contract details
  • Historical data regarding your contact with ITX Norge AS
DATA CONTROLLER

The Data Controller is the one who sets the purpose for how to process the personal data. For personal data collected based on complying agreements with our customers, the customer themselves (in most cases) will be the Data Controller.

DATA PROCESSOR

When an ITX Norge AS customer is the Data Controller, ITX Norge AS acts as a Data Processor. For this purpose there has been made a Data Processor Agreement between the customer and ITX Norge AS.  ITX Norge AS has also signed agreements with subcontractors on data processing. Our subcontractors cannot use this information for other purposes than defined by the Data Controller.

YOUR RIGHTS
ACCESS

You have the right to get information on what personal data we process and how it is processed. Most of the information we have about you as our customer is available for you to view in your profile. Requests on extended access are completed by the Data Controller.

CORRECTIONS

To provide the best service, it is important that the information we have on you is correct and necessary to implement the agreements. You can request that we correct and erase information on you if the information is inconclusive or unnecessary. Requests are addressed to the Data Controller.

ERASURE

ITX Norge AS erases personal data when it is no longer required to fulfill the purpose it was collected for. This means, that as long as you have an agreement with us, we store necessary information on you. When a contract is terminated, erasure of data will be completed unless an agreement on further storage has been made. Claims to erase information are addressed to the Data Controller. If there are regulation that outline a minimum storage time, e.g. for accounting purposes, erasure will not be conducted until the minimum storage time has passed.

COOKIES

Cookies are small texts with information on how you are using a website. The information is stored in the browser you are using, hence following your device, computer or smart phone.

ITX Norge AS uses cookies to:

  • Learn from your behavior to improve the functionality, user experience and content
  • Adjust content to make it relevant for you
  • Keep track of personal preferences and settings

By using our web pages without switching off the function for using cookies, you are accepting ITX Norge AS’ use of cookies.

HOW TO AVOID COOKIES

If you do not want to allow the storing of cookies on your computer, you can turn this feature off in your browser. Be aware that this may affect functionality on itx.no and other web pages.

You can delete cookies by following the instructions for erasure of cookies in your browser.

Usage of analytics

On itx.no we register the following information on you:

  • Your position by using IP-address, data on positioning and similar
  • Your electronic traces, e.g. what web pages you are visiting and what products you are ordering
  • Technical information on your web browser and operating system

Information on your behavior on our web pages is used for the following purposes:

  • Analytics
  • Personal adjustment on the web page
  • Customer Service
  • Marketing

We are using Google Analytics for analysing the traffic on our web page and additional web pages we have. If you do not want Google Analytics to gather information about you, please visit this page: Google Analytics (https://tools.google.com/dlpage/gaoptout)

Location services

For functionality that can be enriched with location data, we might request access to device location data.
This access is not required for the use of our services, and must be enabled explicitly by the user. A detailed explanation for the specific use case will be given in-app.
Location data is not sent to, or stored on our servers.

YOU CAN BE CONTACTED

If you are using a guide for a product on our web page, we may contact you with a sales purpose.

PERSONAL PROFILES

In ITX Norge AS, we are in some cases using personal profiles to adjust our offers to you. Personal profiles is an assembly of information we have received from you, e.g. name, address, other personal information you have stated, services you are using and information on traffic. When we use profiling for marketing, we inform you.

DATA PROTECTION OFFICER

The ITX Norge’ Data Protection Officer can be reached at the following address:

ITX Norge AS
Attn: Data Protection Officer
Borgeskogen 4
3160 Stokke, Norway

If you have any enquiries regarding how we process personal data, feel free to make contact on the above address or through email post@itx.no.

For further information, see government legislation regarding processing personal data.