One solution for phone, email, chat, social media, and more
We’re right here for you—with Norwegian support, Norwegian development, data storage in Norway, and people who actually answer when you need us.
Centralize all customer communication in a single
Norwegian solution
Consolidate all customer communication into a single Norwegian solution
ITX is a Norwegian-developed CRM and customer service platform for sales and customer service. We bring all customer communication together in one place, so your team can work more efficiently with a better overview, faster responses, and greater control—with close support from people who understand your day-to-day operations.
Challenges We Solve
Personalized Customer Communication
Customer communication is often stored in personal inboxes, notes, or with individual employees. When someone is sick, on vacation, or leaves the company, follow-up comes to a halt.
Customers have to repeat themselves
When the history is scattered, the customer has to explain the issue all over again. This results in slower service and a less personalized experience.
For many systems
Sales, support, phone calls, email, and chat are handled using different tools. The result is duplication of effort, data entry errors, and a lack of clarity.
An easier way to work
ITX brings together phone calls, email, text messages, chat, and social media on a single platform. All conversations are automatically saved to the customer file, so the entire team always has access to the full history, regardless of who last spoke with the customer.
Instead of working in many separate systems, entering data twice, and searching for information, you get a single solution that puts you in control from day one.
An easier way to work
ITX brings together phone calls, email, text messages, chat, and social media on a single platform. All conversations are automatically saved to the customer file, so the entire team always has access to the full history, regardless of who last spoke with the customer.
Instead of working in many separate systems, entering data twice, and searching for information, you get a single solution that puts you in control from day one.
Book a demo
Get more out of the systems you already use
What Our Customers Say
“ITX helps us manage our customer interactions efficiently and reliably. For several years, they have provided us with robust technical solutions and excellent support. We are proud of our partnership with ITX.”
“For us, ITX is at the heart of everything we do on a daily basis. Our collaboration with ITX is—to use a very strong word—simply exceptional. The people behind ITX are always available to you, are proactive, understand your needs, know the customers we work with every day, and are always one step ahead. ITX isn’t just a supplier to us—it’s a natural part of everything we do.”
"We've been using ITX for 4 years. It's a very simple system that provides a complete overview of all inquiries for every single customer. Overall, the system is rock-solid. A no-brainer!"
"The fact that we can discuss our challenges and get customized solutions that work for us has worked out very well with ITX."
“We sat down with ITX via Teams and drew up a wish list as long as a painful year, including integrations with AutoStore robots, Visma Business, and EDI systems, among others. After one month of development based on the list we’d written, ITX delivered 100% on time and at the agreed-upon price—on the first try.”
What Our Customers Say
“ITX helps us manage our customer interactions efficiently and reliably. For several years, they have provided us with robust technical solutions and excellent support. We are proud of our partnership with ITX.”
“Our collaboration with ITX is—to use a very strong word—exceptional. The people behind ITX are always available to you, are proactive, understand your needs, know the customers we work with every day, and are always one step ahead. ITX isn’t just a supplier to us—it’s a natural part of everything we do.”
"We've been using ITX for 4 years. It's a very simple system that provides a complete overview of all inquiries for every single customer. Overall, the system is rock-solid. A no-brainer!"
"The fact that we can discuss our challenges and get customized solutions that work for us has worked out very well with ITX."
“We sat down with ITX via Teams and drew up a wish list as long as a painful year, including integrations with AutoStore robots, Visma Business, and EDI systems, among others. After one month of development based on the list we’d written, ITX delivered 100% on time and at the agreed-upon price—on the first try.”
Selected Features
Telephony
Telephony in ITX allows you to make, receive, and manage calls directly within the platform.
Ticketing System
A case management system designed to centralize all communication related to a case—both internal and external—in one place.
Reports
Reports provide you with a visual and detailed overview of your team's activities and time spent, as well as upcoming tasks.
Dialer
An effective calling tool that doubles—and in some cases quintuples—the efficiency of outbound calls.
Calendar
The Calendar in ITX gives you an overview of your meetings and lets you schedule, reschedule, and manage them.
Summary of the Conversation
Automatic transcription and summarization of phone calls using AI. Say goodbye to manual note-taking.
Summary of the Conversation
Automatic transcription and summarization of phone calls using AI. Say goodbye to manual note-taking.
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Be inspired by others' experiences
Let's work together!
Do you want to get more out of your customer service and sales? Our solution consultants will help you find a solution that meets your needs.
Please contact us for a no-obligation demo. We look forward to talking with you!