Possibilities
As mentioned, there are many
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Packages
ITX Premium
Unlimited users-
Telephony (with IVR)
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WebChat
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Facebook Messenger
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WeChat
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SMS
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Email
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Smart omnichannel queue control
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Ticketing (case system)
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Measurement of customer satisfaction
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Measurement of agent satisfaction
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Live reports
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Screen sharing
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Overflow
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Callback
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Coaching
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Conversation recording
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Business intelligence support
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Enterprise management system
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Meeting calendar with SMS notification
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SMS Marketing
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API
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Custom report tool
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TV Wallboard
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Dialer
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Key information in customerpanel
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Call profiles
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Export of reports to Excel
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Click2Call
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Pop-up on incoming
Popular
ITX Contact Center
Unlimited users-
Telephony (with IVR)
-
Webchat
-
Facebook Messenger
-
WeChat
-
SMS
-
Email
-
Smart omnichannel queue control
-
Live reports
-
Overflow
-
Callback
-
Coaching
-
Conversation recording
-
SMS Marketing
-
Business intelligence support
-
Enterprise management system
-
API
-
Custom report tool
-
Key information in customerpanel
-
Call profiles
-
Export of reports to Excel
-
Click2Call
-
Pop-up on incoming
ITX Dialer
Unlimited users-
Telephony (with IVR)
-
Coaching
-
Callback for queues
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Overflow on callback
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Conversation recording
-
Call profiles
-
SMS
-
Business intelligence support
-
Enterprise management system
-
Live reports
-
API
-
Click2Call
-
Pop-up on incoming
-
Export of reports to Excel
ITX Ticketing
Unlimited users-
Ticketing
-
Email
-
Business intelligence support
-
Enterprise management system
-
API
-
Live reports
-
Custom report tool
-
Key information in customerpanel
-
Export of reports to Excel
★★★★★ 5/5
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Janet Morris
Designer - Minio