Packages

Possibilities

As mentioned, there are many

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ITX Premium

Unlimited users
  • Telephony (with IVR)
  • WebChat
  • Facebook Messenger
  • WeChat
  • SMS
  • Email
  • Smart omnichannel queue control
  • Ticketing (case system)
  • Measurement of customer satisfaction
  • Measurement of agent satisfaction
  • Live reports
  • Screen sharing
  • Overflow
  • Callback
  • Coaching
  • Conversation recording
  • Business intelligence support
  • Enterprise management system
  • Meeting calendar with SMS notification
  • SMS Marketing
  • API
  • Custom report tool
  • TV Wallboard
  • Dialer
  • Key information in customerpanel
  • Call profiles
  • Export of reports to Excel
  • Click2Call
  • Pop-up on incoming
Popular

ITX Contact Center

Unlimited users
  • Telephony (with IVR)
  • Webchat
  • Facebook Messenger
  • WeChat
  • SMS
  • Email
  • Smart omnichannel queue control
  • Live reports
  • Overflow
  • Callback
  • Coaching
  • Conversation recording
  • SMS Marketing
  • Business intelligence support
  • Enterprise management system
  • API
  • Custom report tool
  • Key information in customerpanel
  • Call profiles
  • Export of reports to Excel
  • Click2Call
  • Pop-up on incoming

ITX Dialer

Unlimited users
  • Telephony (with IVR)
  • Coaching
  • Callback for queues
  • Overflow on callback
  • Conversation recording
  • Call profiles
  • SMS
  • Business intelligence support
  • Enterprise management system
  • Live reports
  • API
  • Click2Call
  • Pop-up on incoming
  • Export of reports to Excel

ITX Ticketing

Unlimited users
  • Ticketing
  • Email
  • Business intelligence support
  • Enterprise management system
  • API
  • Live reports
  • Custom report tool
  • Key information in customerpanel
  • Export of reports to Excel
5/5

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Janet Morris
Designer - Minio