Make
ITX Integration with Make Newsletter
Description
ITX is integrated with Make, a platform for sending newsletters and email communications. This integration allows you to link sent newsletters directly to the customer in ITX, giving you better insight into how customers respond to your communications.
Benefits for the Business
The integration creates a stronger link between marketing and customer communication by displaying newsletter activity directly on the customer profile. This gives employees a better foundation for follow-up and more relevant conversations with customers.
This provides tangible value:
- Better insight into customer engagement (opened/unopened)
- More relevant and personalized customer communication
- A closer link between marketing and customer service
- Better follow-up based on customer activity
- Increased Impact of Newsletters and Campaigns
Contact Us
Proactive follow-up with "support triggers"
This integration makes it possible to take a proactive approach to customer satisfaction:
- A notification is sent automatically when a customer gives a 1- or 2-star rating
- Customer service can follow up immediately
- Allows you to resolve the problem before it escalates
How does the integration work?
When newsletters are sent via Make:
- Shipments are displayed directly for the customer in ITX
- The newsletter status (opened/unopened) is displayed in the KPI dashboard
- Employees gain insight into which customers have engaged with the content
This makes it easier to follow up with customers based on their actual interest and activity.
Features
- Displaying Sent Newsletters on the Customer Card
- Status display (opened/unopened) in the KPI dashboard
- Insights into customer engagement at the individual level
- Support for Data-Driven Follow-Up in Customer Communication
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |