ITX Functionalities
Summary of our services
Telephone
Inbound and outbound telephony. Including dialer robot.
Contact center
Gather all types of communication in one place. Have a full overview of the customer.
Ticketsystem
Handle cases in a clear way by combining external and internal communication in one case.
Chat
Answer inquiries via chat, with the possibility of templates for frequently asked questions, and get everything documented on the customer.
Facebook Messenger
Get Facebook Messenger messages stored in the same place as all other communications.
Receive email directly into the portal, with the option to link it directly to a case.
SMS
Choose between sending one SMS, or a mass mailing from an excel file.
CamCast
Share camera in five seconds, regardless of operating system.
Screen sharing
Share screen in five seconds.
Calendar
Book meetings directly in the calendar and have a full overview of necessary schedules.
Reports
Finished and tailored reports that can be exported to excel.
Customer satisfaction
Opportunity to measure customer satisfaction, both internally and externally.
Integration
Opportunity to integrate with the company's own systems, such as CRM, BRP, etc.
Customer card
Opportunity to distinguish between prospect, customer and supplier.
Search options
Easily accessible information via search function.
Dialer robot
Pick up to five phones at one time and avoid voicemail with voicemail recognition.
Intelligent routing
Make sure the right person receives the inquiry.
Coaching
Listen and coach members of a team.
Key performance indicators panel
Overall overview of self-selected information that comes up when the customer makes contact.
Activity list
An overview of activities for each user. Follow-ups that are stored on the customer can be followed up via this list. With or without notice.
Conversation recording
Manual and automated recordings, according to custom rules and needs.
Open API
Provides the ability to automate manual processes.
TV
Visualization of custom views and results.
Adjustments
ITX is a portal that is shaped by customers, and it is possible to adapt to custom needs.