BankID
ITX Integration with BankID via ITX ConfirmMe
Description
ITX ConfirmMe with BankID makes it possible to verify the identity of callers directly during a phone call. The solution combines secure identification with a seamless customer experience, ensuring that businesses always know who they are speaking with. This integration is particularly relevant for businesses that handle sensitive information or require a high level of security in their customer interactions.
Benefits for the Business
Real-time secure identification reduces the risk of errors and misuse, while allowing advisors to handle inquiries more quickly and with greater confidence. This integration contributes to more efficient processes, fewer manual verification procedures, and a better customer experience—especially in cases that require secure identity verification.
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What Does Integration Solve?
Without secure identification, employees often have to spend time asking manual verification questions to confirm a customer’s identity. This is both time-consuming and less secure.
With BankID verification directly within the call, identification becomes fast, standardized, and secure, resulting in both increased security and more efficient calls.
How does the integration work?
When a customer calls, they may be asked to verify their identity using BankID during the call:
The customer enters their national ID number
A reference code appears in the BankID app and is read aloud on the phone
The customer verifies their identity using BankID
The advisor is notified immediately once the customer has been verified
This allows the advisor to get right to the point, confident that they are speaking with the right person.
Features
| Category | What You Get |
|---|---|
|
Customer Data |
Complete overview of the customer, including contact information, history, and credit status |
|
Order |
View status, items, and tracking information while speaking with the customer |
|
Invoice |
Open, send, and follow up on invoices without switching systems |
|
Logistics |
Track shipments and view inventory status and backorders |
|
Follow-up |
Manage quotes, returns, and customer communication all in one place |
|
Synchronization |
Automatic synchronization between ITX and Multicase |
|
Insight |
Real-time KPIs provide an overview of customer activity |