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\u201dI dagsl\u00e4get har vi ingen l\u00f6sning f\u00f6r kundtj\u00e4nsten, vilket har p\u00e5verkat kundresan. De som arbetar p\u00e5 kundtj\u00e4nsten idag m\u00e5ste s\u00f6ka i olika system f\u00f6r att kunna besvara \u00e4renden \/ f\u00f6rfr\u00e5gningar fr\u00e5n kunderna. Det \u00e4r b\u00e5de omst\u00e4ndligt och o\u00f6versk\u00e5dligt. Vi kan inte heller se hela kommunikationsfl\u00f6det som en kund har haft med oss.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lars Thomte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chef f\u00f6r e-handel inom Skeidarliving Group<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Samlar alla kommunikationskanaler i en enda l\u00f6sning<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Skeidar har valt ITX som leverant\u00f6r f\u00f6r att optimera och f\u00f6renkla kommunikationen med sina kunder. Genom att implementera ITX kommer man nu att kunna v\u00e4xla smidigt mellan chatt, sms, sociala medier, e-post och telefon.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrera k\u00e4rnsystem <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vi valde ITX utifr\u00e5n priset och m\u00f6jligheten att integrera flera av v\u00e5ra k\u00e4rnsystem, vilket kommer att effektivisera de anst\u00e4lldas vardag. Vi f\u00e5r snabb tillg\u00e5ng till transaktioner, orderstatus och paketsp\u00e5rning. Tanken \u00e4r att man ska slippa v\u00e4xla mellan flera system.<\/p>
Hittills \u00e4r vi mycket n\u00f6jda med processen med ITX, vi har f\u00e5tt snabb och bra uppf\u00f6ljning. Vi ser fram emot det fortsatta samarbetet, s\u00e4ger Lars Thomte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
Skeidar bygger framtidens kundcenter \u201dI dagsl\u00e4get har vi ingen l\u00f6sning f\u00f6r kundtj\u00e4nsten, vilket har p\u00e5verkat kundresan. De som arbetar p\u00e5 kundtj\u00e4nsten idag m\u00e5ste s\u00f6ka i olika system f\u00f6r att kunna besvara \u00e4renden \/ f\u00f6rfr\u00e5gningar fr\u00e5n kunderna. Det \u00e4r b\u00e5de omst\u00e4ndligt och o\u00f6versk\u00e5dligt. Vi kan inte heller se hela kommunikationsfl\u00f6det som en kund har haft med… L\u00e4s mer »Skeidar<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-21367","page","type-page","status-publish","hentry"],"yoast_head":"\nSkeidar - ITX - Skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/sv\/skeidar\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Skeidar\" \/>\n<meta property=\"og:description\" content=\"Skeidar bygger framtidens kundcenter \u201dI dagsl\u00e4get har vi ingen l\u00f6sning f\u00f6r kundtj\u00e4nsten, vilket har p\u00e5verkat kundresan. 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