{"id":21201,"date":"2026-09-17T20:52:39","date_gmt":"2026-09-17T18:52:39","guid":{"rendered":"https:\/\/itx.no\/kundcase\/hepro\/"},"modified":"2026-09-17T20:52:41","modified_gmt":"2026-09-17T18:52:41","slug":"hepro","status":"publish","type":"page","link":"https:\/\/itx.no\/sv\/kundcase\/hepro\/","title":{"rendered":"Hepro"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21201\" class=\"elementor elementor-21201 elementor-11999\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ea62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d58ea62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-978314f\" data-id=\"978314f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9f8a22 elementor-widget elementor-widget-image\" data-id=\"d9f8a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"258\" height=\"82\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/hepro-logo.svg\" class=\"attachment-large size-large wp-image-12009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4411c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4411c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hur Hepro digitaliserar kundresan med ITX-kundportalen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a5d20 elementor-widget elementor-widget-spacer\" data-id=\"f3a5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12e94 elementor-widget elementor-widget-text-editor\" data-id=\"9f12e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"256\" data-end=\"872\">Hur hanterar du ett \u00f6kande antal kund\u00e4renden utan att det g\u00e5r ut \u00f6ver kvaliteten, svarstiden eller kundupplevelsen? F\u00f6r Hepro blev tillv\u00e4xten en drivkraft f\u00f6r digitaliseringen av kundservice. Med en ny kundportal och en kontaktcenterl\u00f6sning fr\u00e5n ITX kunde de samla telefoni, e-post och support\u00e4renden p\u00e5 en enda strukturerad plattform \u2013 med full \u00f6verblick, b\u00e4ttre SLA-kontroll och en effektivare vardag f\u00f6r b\u00e5de kunder och supportteam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf19e0 elementor-widget elementor-widget-button\" data-id=\"bdf19e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itx.no\/sv\/kontakta-oss\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakta oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-794c29e\" data-id=\"794c29e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-febd0e3 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"febd0e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b6ad6 elementor-widget elementor-widget-image\" data-id=\"40b6ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"510\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-768x510.webp\" class=\"attachment-medium_large size-medium_large wp-image-12053\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-768x510.webp 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-300x199.webp 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-1024x680.webp 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter.webp 1115w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723b1e6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-spacer\" data-id=\"723b1e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4289a2a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4289a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-180b719\" data-id=\"180b719\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c76e5e elementor-widget elementor-widget-image\" data-id=\"9c76e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-1024x680.jpg\" class=\"attachment-large size-large wp-image-12049\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-1024x680.jpg 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-300x199.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-768x510.jpg 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12.jpg 1115w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10cbf9\" data-id=\"b10cbf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291533d elementor-widget elementor-widget-heading\" data-id=\"291533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Om Hepro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e479d2f elementor-widget elementor-widget-text-editor\" data-id=\"e479d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\"><a href=\"https:\/\/hepro.no\/\">Hepro AS<\/a> \u00e4r en norsk tillverkare och leverant\u00f6r av tekniska hj\u00e4lpmedel och v\u00e4lf\u00e4rdstekniska l\u00f6sningar. F\u00f6retaget, som grundades 1987 och har sitt huvudkontor i Rognan i Saltdal, ing\u00e5r i den svenska AddLife-koncernen. Hepro levererar allt fr\u00e5n hj\u00e4lpmedel f\u00f6r barn och vuxna med funktionsneds\u00e4ttningar till avancerad v\u00e4lf\u00e4rdsteknik som hj\u00e4lper \u00e4ldre att bo kvar hemma l\u00e4ngre.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ce89d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ce89d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b32ee8\" data-id=\"8b32ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd1ab3 elementor-widget elementor-widget-spacer\" data-id=\"9dd1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa828c elementor-widget elementor-widget-heading\" data-id=\"dfa828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fr\u00e5n tillv\u00e4xt till behov av struktur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f231bf1 elementor-widget elementor-widget-text-editor\" data-id=\"f231bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Hepro har som m\u00e5l att tillhandah\u00e5lla tekniska hj\u00e4lpmedel och v\u00e4lf\u00e4rdsteknik som st\u00e4rker sj\u00e4lvst\u00e4ndigheten och livskvaliteten f\u00f6r barn, ungdomar och vuxna. Men i takt med tillv\u00e4xten och den v\u00e4xande kundbasen bland kommuner och v\u00e5rdinr\u00e4ttningar \u00f6kade \u00e4ven antalet \u00e4renden \/ f\u00f6rfr\u00e5gningar. Den \u00f6kade m\u00e4ngden \u00e4renden \/ f\u00f6rfr\u00e5gningar satte naturligtvis press p\u00e5 supportteamet. \u00c4ven om supportteamet levererade h\u00f6g kvalitet och god kundn\u00f6jdhet hanterades \u00e4renden \/ f\u00f6rfr\u00e5gningar via flera separata kanaler \u2013 telefon, e-post och kundportal. Detta gjorde det sv\u00e5rt att f\u00e5 full \u00f6verblick och dokumentera leveranser i f\u00f6rh\u00e5llande till avtalade SLA-krav, vilket skapade ett behov av ett mer samlat och effektivt verktyg.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ab0f elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"054ab0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dN\u00e4r man v\u00e4xer f\u00e5r man fler \u00e4renden \/ f\u00f6rfr\u00e5gningar. Vi var tvungna att klara av att hantera fler \u00e4renden, med \u00e4nnu h\u00f6gre kvalitet och snabbare svar.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Head of Sales Welfare Technology i Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-896c3b2 elementor-widget elementor-widget-text-editor\" data-id=\"896c3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Hepro ville ha en l\u00f6sning som kunde skapa struktur, kontroll och f\u00f6ruts\u00e4gbarhet i kunddialogen, utan att det gick ut \u00f6ver serviceupplevelsen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173d853 elementor-widget elementor-widget-spacer\" data-id=\"173d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f67e3 elementor-widget elementor-widget-heading\" data-id=\"27f67e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Str\u00e4van efter en b\u00e4ttre kundupplevelse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a475d1b elementor-widget elementor-widget-text-editor\" data-id=\"a475d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Hepro ins\u00e5g snabbt att l\u00f6sningen m\u00e5ste vara digital, skalbar och s\u00e4ker. Samtidigt m\u00e5ste den vara enkel f\u00f6r kunderna att anv\u00e4nda och st\u00f6dja komplexa B2B-processer. Dessutom var l\u00e4ttillg\u00e4nglig statistik \u00f6ver antalet \u00e4renden, status och SLA f\u00f6r supporttj\u00e4nsten \u2013 omfattande telefoni, e-post och kundportal \u2013 ett absolut krav. Valet f\u00f6ll p\u00e5 ITX, b\u00e5de f\u00f6r att l\u00f6sningen uppfyllde dessa krav och f\u00f6r att ITX visade en djup f\u00f6rst\u00e5else f\u00f6r kundkontakter, service och support i norska f\u00f6retag, samt en tydlig vilja att tillgodose Hepro:s behov. Detta satte ig\u00e5ng projektet med att utveckla en kundportal, eftersom detta var ett stort behov hos Hepro. <a href=\"https:\/\/itx.no\/sv\/kundportal\/\">Kundportalen<\/a> utvecklades d\u00e4rmed i n\u00e4ra samarbete mellan Hepro och ITX, d\u00e4r Hepro fungerade som pilotkund. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2281a9 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"b2281a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dEn kundportal var helt avg\u00f6rande f\u00f6r oss och v\u00e5ra kunder. Det finns inget mer irriterande \u00e4n att st\u00e5 i telefonk\u00f6. Nu kan kunderna snabbt skapa \u00e4renden och f\u00f6lja dem sj\u00e4lva \u2013 det ger en helt annan upplevelse.\u201d\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5b1d2 elementor-widget elementor-widget-text-editor\" data-id=\"6d5b1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Kundportalen skapades f\u00f6r att samla alla \u00e4renden \/ f\u00f6rfr\u00e5gningar p\u00e5 ett st\u00e4lle och g\u00f6ra kommunikationen smidig. Kunderna kan nu logga in, skapa \u00e4renden, f\u00f6lja status, l\u00e4gga till dokumentation och h\u00e4mta statistik p\u00e5 egen hand.<\/span><\/p><p><span style=\"font-weight: 400\">Kundportalen kommunicerar direkt med ITX:s <a href=\"https:\/\/itx.no\/sv\/produkt\/\">kontaktcenterl\u00f6sning<\/a>, s\u00e5 att allt registreras, sp\u00e5ras och hanteras s\u00e4kert i ITX. F\u00f6r Hepro inneb\u00e4r det att varje \u00e4rende automatiskt hamnar hos r\u00e4tt person med r\u00e4tt kompetens.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948cc0 elementor-widget elementor-widget-spacer\" data-id=\"4948cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa0708 elementor-widget elementor-widget-heading\" data-id=\"2aa0708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ett samarbete som ger resultat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1664d elementor-widget elementor-widget-text-editor\" data-id=\"1a1664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Implementeringen genomf\u00f6rdes i n\u00e4ra samarbete mellan ITX och Hepro. M\u00e5let var inte bara att leverera ett verktyg, utan att bygga en l\u00f6sning som passade Hepros arbetss\u00e4tt och som kunde bli en standardl\u00f6sning f\u00f6r andra kunder.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b480b2d elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"b480b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dMan k\u00e4nner att man blir lyssnad p\u00e5. Ni ser l\u00f6sningar, inte problem. Samarbetet kunde inte ha varit b\u00e4ttre.\u201d\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e175d89 elementor-widget elementor-widget-text-editor\" data-id=\"e175d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Hepro fick m\u00f6jlighet att p\u00e5verka utformningen och funktionaliteten s\u00e5 att portalen speglade deras verkliga behov, samt typiska behov som andra akt\u00f6rer kan ha. Resultatet blev en l\u00f6sning som skapar merv\u00e4rde b\u00e5de internt och externt.<\/span><\/p><p><span style=\"font-weight: 400\">Kunderna f\u00e5r snabbare svar, enklare uppf\u00f6ljning och s\u00e4ker kommunikation, medan Hepros supportteam sparar tid, f\u00e5r b\u00e4ttre \u00f6verblick och kan fokusera p\u00e5 de f\u00f6rfr\u00e5gningar \/ \u00e4renden som faktiskt kr\u00e4ver teknisk kompetens.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c3180 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"c9c3180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dVi har full kontroll \u00f6ver alla \u00e4renden \/ f\u00f6rfr\u00e5gningar och kan med gott samvete s\u00e4ga att kunderna f\u00e5r den hj\u00e4lp de f\u00f6rtj\u00e4nar.\u201d\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fd49c elementor-widget elementor-widget-text-editor\" data-id=\"60fd49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Ett konkret exempel p\u00e5 v\u00e4rdet av kundportalen \u00e4r samarbetet med kommuner som driver flera v\u00e5rdhem. Nu kan de logga in p\u00e5 portalen, se uppdateringar i realtid f\u00f6r varje v\u00e5rdhem och skicka meddelanden direkt till den handl\u00e4ggare som ansvarar f\u00f6r \u00e4rendet. Handl\u00e4ggaren kan enkelt besvara \u00e4renden \/ f\u00f6rfr\u00e5gningar, eftersom nya meddelanden automatiskt visas h\u00f6gst upp i \u00f6versikten i handl\u00e4ggargr\u00e4nssnittet.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3049979 elementor-widget elementor-widget-spacer\" data-id=\"3049979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b816e84 elementor-widget elementor-widget-heading\" data-id=\"b816e84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fr\u00e5n fragmenterad kundhantering till trygg och effektiv samverkan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4f733 elementor-widget elementor-widget-text-editor\" data-id=\"ae4f733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">N\u00e4r Hepro valde att byta till ITX:s l\u00f6sning var m\u00e5let tydligt: att f\u00e5 en kundportal som kunde uppfylla kraven p\u00e5 s\u00e4kerhet, effektivitet och anv\u00e4ndarv\u00e4nlighet. Hepro hade tidigare erfarenhet av kundportaler, men krav p\u00e5 datalagring i Norden och behovet av b\u00e4ttre samverkan mellan supporten och kunderna ledde till att man s\u00f6kte efter en ny leverant\u00f6r.<\/span><\/p><p><span style=\"font-weight: 400\">Med ITX:s kontaktcenterl\u00f6sning fick de en helhetsplattform d\u00e4r kundportalen blev en naturlig f\u00f6rl\u00e4ngning av befintliga kunddialoger. L\u00f6sningen gav b\u00e4ttre arbetsfl\u00f6de, \u00f6kad trygghet och en tydligare bild av hur kunderna faktiskt upplever Hepro.<\/span><\/p><p><span style=\"font-weight: 400\">Detta har resulterat i konkreta f\u00f6rb\u00e4ttringar hos Hepro \u2013 b\u00e5de internt och externt:<\/span><\/p><ul><li style=\"font-weight: 400\"><b>Kortare svarstid<\/b><span style=\"font-weight: 400\"> och h\u00f6gre kvalitet p\u00e5 kundsvaren.<\/span><span style=\"font-weight: 400\"><br><br><\/span><\/li><li style=\"font-weight: 400\"><b>Mindre e-postkaos<\/b><span style=\"font-weight: 400\">, med en gemensam kanal f\u00f6r all kommunikation.<\/span><span style=\"font-weight: 400\"><br><br><\/span><\/li><li style=\"font-weight: 400\"><b>S\u00e4ker databehandling<\/b><span style=\"font-weight: 400\">, med lagring i Norge och full kontroll \u00f6ver personuppgifter.<\/span><span style=\"font-weight: 400\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400\"><b>Datadrivna insikter<\/b><span style=\"font-weight: 400\">, som visar vilka typer av \u00e4renden \/ f\u00f6rfr\u00e5gningar som \u00e5terkommer.<\/span><span style=\"font-weight: 400\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400\"><b>Personliga kundupplevelser<\/b><span style=\"font-weight: 400\">, d\u00e4r handl\u00e4ggarna ser kundens namn och relevanta \u00e4renden via popup-f\u00f6nster.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6bbda elementor-widget elementor-widget-spacer\" data-id=\"5c6bbda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d736ea7 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"d736ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dN\u00e4r kunderna bem\u00f6ts p\u00e5 ett personligt s\u00e4tt k\u00e4nner de sig omh\u00e4ndertagna och sedda.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fbd36 elementor-widget elementor-widget-text-editor\" data-id=\"41fbd36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Portalen g\u00f6r det ocks\u00e5 enkelt att h\u00e4mta statistik och SLA-data, som anv\u00e4nds aktivt i kundm\u00f6ten och anbudsprocesser. Hepro kan nu dokumentera svarstid, kvalitet och volym utifr\u00e5n faktiska siffror, inte antaganden.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3858b8 elementor-widget elementor-widget-spacer\" data-id=\"c3858b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15272d9 elementor-widget elementor-widget-heading\" data-id=\"15272d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ett verktyg som skapar v\u00e4rde \u2013 f\u00f6r kunder och medarbetare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c25d5d elementor-widget elementor-widget-text-editor\" data-id=\"4c25d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Kundportalen har st\u00e4rkt Hepros f\u00f6rm\u00e5ga att tillhandah\u00e5lla professionell och p\u00e5litlig kundservice.<\/span><span style=\"font-weight: 400\"><br \/><\/span><span style=\"font-weight: 400\">Kunderna f\u00e5r snabbare svar och b\u00e4ttre \u00f6verblick, medan de anst\u00e4llda har f\u00e5tt ett arbetsverktyg som sparar tid och ger b\u00e4ttre kontroll.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0edade8 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"0edade8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201dDet viktigaste f\u00f6r att lyckas \u00e4r n\u00f6jda kunder. Kundportalen g\u00f6r det m\u00f6jligt f\u00f6r oss att ge snabbare svar och b\u00e4ttre service, samtidigt som vi v\u00e4xer.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0724aba elementor-widget elementor-widget-text-editor\" data-id=\"0724aba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">F\u00f6r Hepro har ITX:s kontaktcenterl\u00f6sning tillsammans med kundportalen blivit en central l\u00e4nk mellan m\u00e4nniskor, teknik och f\u00f6rtroende. Detta \u00e4r ett konkret exempel p\u00e5 hur digitaliseringen faktiskt kan f\u00f6renkla samverkan utan att den personliga upplevelsen g\u00e5r f\u00f6rlorad. Resultatet blir en b\u00e4ttre kunddialog, \u00f6kad trygghet och ett mer effektivt utnyttjande av tiden, b\u00e5de f\u00f6r Hepro och deras kunder.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ea11 elementor-widget elementor-widget-spacer\" data-id=\"878ea11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49afc70 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49afc70\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbccce0\" data-id=\"dbccce0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec21d9 elementor-widget elementor-widget-heading\" data-id=\"5ec21d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontakta oss p\u00e5 +46 8 557 600 70, skicka e-post till salg@itxuc.com<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7d665 elementor-widget elementor-widget-text-editor\" data-id=\"ad7d665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi ser fram emot att h\u00f6ra fr\u00e5n dig!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-432bcb6\" data-id=\"432bcb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ed5ff elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"10ed5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-type=\"itx-schema-container\" data-emsc-id=\"97\" data-corp-id=\"13\" data-hash=\"0bf8caead772ab70990345183767f8c4\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hur Hepro digitaliserar kundresan med ITX-kundportalen Hur hanterar du ett \u00f6kande antal kund\u00e4renden utan att det g\u00e5r ut \u00f6ver kvaliteten, svarstiden eller kundupplevelsen? F\u00f6r Hepro blev tillv\u00e4xten en drivkraft f\u00f6r digitaliseringen av kundservice. Med en ny kundportal och en kontaktcenterl\u00f6sning fr\u00e5n ITX kunde de samla telefoni, e-post och support\u00e4renden p\u00e5 en enda strukturerad plattform \u2013&hellip;&nbsp;<a href=\"https:\/\/itx.no\/sv\/kundcase\/hepro\/\" rel=\"bookmark\">L\u00e4s mer &raquo;<span class=\"screen-reader-text\">Hepro<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":19591,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-21201","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hepro - ITX - Skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/sv\/kundcase\/hepro\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hepro\" \/>\n<meta property=\"og:description\" content=\"Hur Hepro digitaliserar kundresan med ITX-kundportalen Hur hanterar du ett \u00f6kande antal kund\u00e4renden utan att det g\u00e5r ut \u00f6ver kvaliteten, svarstiden eller kundupplevelsen? 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