{"id":21129,"date":"2026-09-17T20:43:01","date_gmt":"2026-09-17T18:43:01","guid":{"rendered":"https:\/\/itx.no\/kundcase\/eika\/"},"modified":"2026-09-17T20:43:03","modified_gmt":"2026-09-17T18:43:03","slug":"eika","status":"publish","type":"page","link":"https:\/\/itx.no\/sv\/kundcase\/eika\/","title":{"rendered":"Eika"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21129\" class=\"elementor elementor-21129 elementor-11781\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ea62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d58ea62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-978314f\" data-id=\"978314f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9f8a22 elementor-widget elementor-widget-image\" data-id=\"d9f8a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png\" class=\"attachment-large size-large wp-image-11787\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-300x122.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-768x312.png 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1536x624.png 1536w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-2048x832.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4411c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4411c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Telefonil\u00f6sning f\u00f6r banker: Eika har inf\u00f6rt en ny l\u00f6sning hos 20 banker p\u00e5 6 m\u00e5nader<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a5d20 elementor-widget elementor-widget-spacer\" data-id=\"f3a5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12e94 elementor-widget elementor-widget-text-editor\" data-id=\"9f12e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"798\" data-end=\"1299\">Eika Gruppen, en av Norges st\u00f6rsta bankallianser, stod inf\u00f6r ett kr\u00e4vande teknikprojekt: De var tvungna att byta till en ny, molnbaserad telefonil\u00f6sning inom en fastst\u00e4lld tidsfrist \u2013 och detta g\u00e4llde cirka 40 lokala banker med olika behov, system och arbetsprocesser. L\u00f6sningen m\u00e5ste vara skalbar, framtidsinriktad och enkel att ta i bruk, samtidigt som inf\u00f6randet skulle genomf\u00f6ras med h\u00f6g kvalitet, l\u00e5g risk och s\u00e5 f\u00e5 st\u00f6rningar som m\u00f6jligt f\u00f6r bankerna.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf19e0 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bdf19e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itx.no\/sv\/kontakta-oss\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakta oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e1963 elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"15e1963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/youtu.be\/ixBDIjYlnnk?si=2Cyw2NwuIujbGegJ\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SE HELA VIDEON<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-794c29e\" data-id=\"794c29e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7165f8c elementor-widget elementor-widget-image\" data-id=\"7165f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"670\" height=\"878\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561.webp\" class=\"attachment-full size-full wp-image-12583\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561.webp 670w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561-229x300.webp 229w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4289a2a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4289a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-180b719\" data-id=\"180b719\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c76e5e elementor-widget elementor-widget-image\" data-id=\"9c76e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"623\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1024x623.jpg\" class=\"attachment-large size-large wp-image-11815\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1024x623.jpg 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-300x183.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-768x467.jpg 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1536x935.jpg 1536w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-2048x1246.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10cbf9\" data-id=\"b10cbf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291533d elementor-widget elementor-widget-heading\" data-id=\"291533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Om Eika-koncernen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e479d2f elementor-widget elementor-widget-text-editor\" data-id=\"e479d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.eika.no\/\">Eika Gruppen <\/a><span style=\"font-weight: 400\">\u00e4r en av Norges ledande allianser av lokala sparbanker och en central finanskoncern som tillhandah\u00e5ller tj\u00e4nster och st\u00f6d till bankerna i alliansen. Eika Gruppen arbetar f\u00f6r att st\u00e4rka <\/span>de lokala bankerna genom att erbjuda ett brett utbud av produkter, tj\u00e4nster och infrastruktur. Detta omfattar IT-system, betalningsl\u00f6sningar, drift, support och projektledning<span style=\"font-weight: 400\">, vilket ger de lokala bankerna stordriftsf\u00f6rdelar och m\u00f6jlighet att konkurrera effektivt med st\u00f6rre banker. <\/span> <\/p><p><span style=\"font-weight: 400\">Eika best\u00e5r av cirka 40 sj\u00e4lvst\u00e4ndiga lokala banker, Eika Gruppen AS och n\u00e4rst\u00e5ende bolag som Eika Boligkreditt. Alliansen har en stor sammanlagd balansomslutning och betj\u00e4nar n\u00e4rmare en <\/span>miljon kunder i hela Norge<span style=\"font-weight: 400\"> genom ett omfattande n\u00e4tverk av lokalkontor och digitala tj\u00e4nster.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ce89d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ce89d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b32ee8\" data-id=\"8b32ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd1ab3 elementor-widget elementor-widget-spacer\" data-id=\"9dd1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa828c elementor-widget elementor-widget-heading\" data-id=\"dfa828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utmaningen: Leverant\u00f6rsbyte f\u00f6r flera banker under tidspress<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eed14b elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"8eed14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Eika beh\u00f6vde en ny leverant\u00f6r av telefonitj\u00e4nster, och vi hade en strikt tidsfrist.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz, Senior Prosjektleder i Eika<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f231bf1 elementor-widget elementor-widget-text-editor\" data-id=\"f231bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">N\u00e4r Eika skulle anskaffa och inf\u00f6ra en ny telefonil\u00f6sning f\u00f6r gemensamma tj\u00e4nster inom bankalliansen stod de inf\u00f6r ett komplext projekt. L\u00f6sningen skulle st\u00e4rka kunddialogen, st\u00f6dja den digitala driften och s\u00e4kerst\u00e4lla framtida konkurrenskraft. Samtidigt m\u00e5ste projektet genomf\u00f6ras inom en fast och sn\u00e4v tidsram. Inf\u00f6randet omfattade flera tiotal banker och f\u00f6retag med olika behov och arbetsprocesser, vilket i praktiken innebar omkring tjugo parallella projektf\u00f6rlopp med egna projektledare, utbildning, mottagningsapparat och f\u00f6r\u00e4ndringsledning f\u00f6r varje enskild bank.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c8c27 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"36c8c27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"I samband med denna upphandling var tiden en mycket viktig faktor. Vi var tvungna att byta leverant\u00f6r inom en viss tidsfrist. D\u00e4rf\u00f6r var det mycket viktigt att ha en strukturerad leverant\u00f6r som hade god kontroll \u00f6ver sin egen l\u00f6sning och som hade kompetenta medarbetare som kunde hj\u00e4lpa till att implementera denna l\u00f6sning hos v\u00e5ra banker.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60825be elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60825be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Tidspressen och komplexiteten i implementeringen gjorde det tydligt att detta inte var ett vanligt \u201dplug &amp; play\u201d-projekt. Eika beh\u00f6vde en partner som kunde leverera en robust, skalbar och modern l\u00f6sning, med stark teknisk kompetens och strukturerad genomf\u00f6randef\u00f6rm\u00e5ga. Dessutom ville Eika ha en l\u00f6sning som inte bara fungerade idag, utan som skulle vara framtidsinriktad, skalbar och kapabel att st\u00f6dja AI-driven funktionalitet och s\u00e4kerhet som en del av sin tekniska utveckling.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173d853 elementor-widget elementor-widget-spacer\" data-id=\"173d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f67e3 elementor-widget elementor-widget-heading\" data-id=\"27f67e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00f6sningen: Standardiserad telefonil\u00f6sning och flexibelt kontaktcenter  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a475d1b elementor-widget elementor-widget-text-editor\" data-id=\"a475d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Eika genomf\u00f6rde en strukturerad upphandlingsprocess med utv\u00e4rderingar av RFI och RFP f\u00f6r att hitta r\u00e4tt leverant\u00f6r. Efter denna process valde de ITX <\/span><span style=\"font-weight: 400\"> som leverant\u00f6r. F\u00f6r Eika handlade det inte bara om att byta telefonil\u00f6sning. De beh\u00f6vde etablera en gemensam, modern plattform som fungerade tv\u00e4rs \u00f6ver m\u00e5nga banker med olika behov \u2013 utan att l\u00f6sningen blev tungrodd eller komplex. Att leverant\u00f6ren hade s\u00e4tta sig grundligt in i Eikas krav och behov skapade trygghet i en fas d\u00e4r b\u00e5de komplexiteten och risken var h\u00f6g. <\/span> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68c54c elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"e68c54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"ITX utm\u00e4rkte sig redan fr\u00e5n b\u00f6rjan som en mycket engagerad och kompetent leverant\u00f6r. Redan i f\u00f6rfr\u00e5gan om information (RFI) gav de oss en bild av hur l\u00f6sningen skulle se ut. Det skapade stort f\u00f6rtroende, och det gjorde att n\u00e5gra av deltagarna i projektet hade best\u00e4mt sig redan fr\u00e5n dag ett. Det \u00e4r en mycket intuitiv l\u00f6sning som vi nu har valt, som kr\u00e4ver femton minuters utbildning, och sedan \u00e4r man ig\u00e5ng.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36beffd elementor-widget elementor-widget-text-editor\" data-id=\"36beffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Valet f\u00f6ll p\u00e5 en standardiserad, molnbaserad l\u00f6sning med stora konfigurationsm\u00f6jligheter. Detta gjorde det m\u00f6jligt f\u00f6r Eika att inf\u00f6ra en gemensam plattform, men samtidigt anpassa konfigurationen till olika enheter. Varje bank slapp specialutveckling, men fick en l\u00f6sning som passade deras vardag. Implementeringen genomf\u00f6rdes som en samordnad utrullning under sex m\u00e5nader, d\u00e4r en standardl\u00f6sning kombinerades med flexibla konfigurationer anpassade till de olika bankerna.<\/span><\/p><p><span style=\"font-weight: 400\">En viktig aspekt f\u00f6r Eika var att l\u00f6sningen var v\u00e4l testad och baserad p\u00e5 en etablerad standardplattform. Samtidigt utgjorde r\u00e5dgivning en central del av leveransen. Det handlade inte bara om teknik, utan om hur bankerna faktiskt arbetar med kunddialogen. ITX <\/span>fungerade som en aktiv samarbetspartner som h\u00f6ll en t\u00e4t dialog, l\u00f6ste problem l\u00f6pande och var tillg\u00e4nglig under hela processen \u2013 b\u00e5de f\u00f6re, under och efter lanseringen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-691c2f8 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"691c2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"N\u00e4r man ska inf\u00f6ra den h\u00e4r l\u00f6sningen under en sexm\u00e5nadersperiod kr\u00e4vs noggrann planering och kompetenta medarbetare som kan s\u00e4tta sig in i hur man har arbetat hittills, hur man ska arbeta i framtiden och hitta den optimala balansen som \u00e4r b\u00e4st f\u00f6r bankerna. S\u00e5 fort ett problem, ett fel eller n\u00e5got annat som vi beh\u00f6ver hj\u00e4lp med har uppst\u00e5tt, har ITX funnits d\u00e4r f\u00f6r oss.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6103cb elementor-widget elementor-widget-spacer\" data-id=\"f6103cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9aa37 elementor-widget elementor-widget-video\" data-id=\"8c9aa37\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/ixBDIjYlnnk?si=6iO8UTfWMDR-ajWc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed057f elementor-widget elementor-widget-spacer\" data-id=\"1ed057f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa0708 elementor-widget elementor-widget-heading\" data-id=\"2aa0708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resultat: 20 banker anslutna p\u00e5 6 m\u00e5nader<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1664d elementor-widget elementor-widget-text-editor\" data-id=\"1a1664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Efter implementeringen visade sig l\u00f6sningen vara mycket framg\u00e5ngsrik:<\/span><\/p><ul><li style=\"font-weight: 400\">Projektet slutf\u00f6rdes i tid, trots den stora tidspressen och komplexiteten i inf\u00f6randet.<\/li><li style=\"font-weight: 400\">Det genomf\u00f6rdes ett intensivt projekt med m\u00e5nga deltagande banker, men med mycket f\u00e5 fel.<\/li><li style=\"font-weight: 400\">Den nya l\u00f6sningen \u00e4r konfigurerbar och intuitiv<span style=\"font-weight: 400\">, med stor flexibilitet f\u00f6r varje enskild bank.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">L\u00f6sningen har testats noggrant och levererats med fokus p\u00e5 kvalitet, anv\u00e4ndarv\u00e4nlighet och stabilitet.<\/span><span style=\"font-weight: 400\"><br \/><\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">ITX visade sig vara en partner som b\u00e5de kunde ge tekniskt st\u00f6d och fungera som r\u00e5dgivare i efterhand.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948cc0 elementor-widget elementor-widget-spacer\" data-id=\"4948cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25ecd0 elementor-widget elementor-widget-heading\" data-id=\"c25ecd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">KI, kundautentisering och mindre manuellt arbete<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e864e4d elementor-widget elementor-widget-text-editor\" data-id=\"e864e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">F\u00f6rutom att man p\u00e5 kort tid har inf\u00f6rt en ny telefonil\u00f6sning f\u00f6r alla banker ser Eika att l\u00f6sningen \u00e4ven tillf\u00f6r funktioner som skapar ett tydligt merv\u00e4rde. Detta sker bland annat genom <a href=\"https:\/\/itx.no\/transkribering\/\">ITX Call Summary<\/a> och <a href=\"https:\/\/itx.no\/sv\/confirmme\/\">ITX ConfirmMe<\/a>. Sm\u00e5, tidskr\u00e4vande uppgifter elimineras, samtidigt som de f\u00e5r b\u00e4ttre \u00f6verblick och \u00f6kad trygghet i kunddialogen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4405118 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"4405118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Vi kommer bland annat att anv\u00e4nda en AI-driven sammanfattning av samtalen, som ger oss ett f\u00e4rdigt referat efter att vi har pratat med v\u00e5ra kunder. Det kommer att spara oss mycket tid. Vi kommer ocks\u00e5 att anv\u00e4nda l\u00f6sningen f\u00f6r att autentisera v\u00e5ra kunder, s\u00e5 att vi kan vara helt s\u00e4kra p\u00e5 att den vi pratar med \u00e4r den personen som utger sig f\u00f6r att vara.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e73fb elementor-widget elementor-widget-text-editor\" data-id=\"b9e73fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">F\u00f6r Eika inneb\u00e4r detta mindre manuellt efterarbete, b\u00e4ttre \u00f6verblick och \u00f6kad trygghet i kontakten med kunderna. Resultatet blir d\u00e4rmed mer tid f\u00f6r r\u00e5dgivning och kundservice, vilket \u00e4r d\u00e4r v\u00e4rdet faktiskt skapas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f444e elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"34f444e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Nu n\u00e4r vi har genomf\u00f6rt projektet kan jag s\u00e4ga att det har varit en mycket rolig resa. Otroligt kompetenta m\u00e4nniskor som kan ITX:s l\u00f6sning utan och innan. Det \u00e4r roligt att g\u00e5 till jobbet n\u00e4r man arbetar med kompetenta kollegor som blir v\u00e4nner, och vi har lyckats \u00e5stadkomma s\u00e5 mycket p\u00e5 s\u00e5 kort tid. Tack s\u00e5 mycket f\u00f6r samarbetet!\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6db50 elementor-widget elementor-widget-spacer\" data-id=\"6e6db50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253002b elementor-widget elementor-widget-heading\" data-id=\"253002b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sammanfattning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab558c elementor-widget elementor-widget-text-editor\" data-id=\"8ab558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Projektet med Eika Gruppen \u00e4r ett tydligt exempel p\u00e5 hur en strukturerad, skalbar och framtidsinriktad kontaktcenter- och telefonil\u00f6sning kan levereras i ett komplext B2B-sammanhang. Trots sn\u00e4va tidsramar, m\u00e5nga inblandade akt\u00f6rer och h\u00f6ga krav p\u00e5 funktionalitet och kvalitet lyckades Eika f\u00e5 p\u00e5 plats en plattform som tillgodoser b\u00e5de dagens behov och framtidens krav p\u00e5 effektivitet och s\u00e4kerhet. Projektet visar att \u00e4ven en stor och samordnad teknisk f\u00f6r\u00e4ndring kan genomf\u00f6ras p\u00e5 kort tid \u2013 n\u00e4r planering, kvalitet och ett n\u00e4ra samarbete g\u00e5r hand i hand.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e7b73 elementor-widget elementor-widget-heading\" data-id=\"75e7b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vill du modernisera telefoni och kundservice i ditt f\u00f6retag?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3761289 elementor-widget elementor-widget-text-editor\" data-id=\"3761289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITX hj\u00e4lper banker, finansbolag och st\u00f6rre f\u00f6retag med molnbaserade telefonil\u00f6sningar, kontaktcenter och s\u00e4ker kunddialog. Kontakta oss f\u00f6r ett of\u00f6rpliktande samtal om hur vi kan hj\u00e4lpa er med en skalbar l\u00f6sning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ea11 elementor-widget elementor-widget-spacer\" data-id=\"878ea11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49afc70 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49afc70\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbccce0\" data-id=\"dbccce0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec21d9 elementor-widget elementor-widget-heading\" data-id=\"5ec21d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Skicka ett meddelande till oss f\u00f6r ett f\u00f6ruts\u00e4ttningsl\u00f6st samtal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7d665 elementor-widget elementor-widget-text-editor\" data-id=\"ad7d665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi ser fram emot att h\u00f6ra fr\u00e5n dig!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-432bcb6\" data-id=\"432bcb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ed5ff elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"10ed5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-type=\"itx-schema-container\" data-emsc-id=\"97\" data-corp-id=\"13\" data-hash=\"0bf8caead772ab70990345183767f8c4\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Telefonil\u00f6sning f\u00f6r banker: Eika har inf\u00f6rt en ny l\u00f6sning hos 20 banker p\u00e5 6 m\u00e5nader Eika Gruppen, en av Norges st\u00f6rsta bankallianser, stod inf\u00f6r ett kr\u00e4vande teknikprojekt: De var tvungna att byta till en ny, molnbaserad telefonil\u00f6sning inom en fastst\u00e4lld tidsfrist \u2013 och detta g\u00e4llde cirka 40 lokala banker med olika behov, system och arbetsprocesser.&hellip;&nbsp;<a href=\"https:\/\/itx.no\/sv\/kundcase\/eika\/\" rel=\"bookmark\">L\u00e4s mer &raquo;<span class=\"screen-reader-text\">Eika<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":19591,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-21129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Telefonil\u00f6sning f\u00f6r banker: S\u00e5 gick Eika tillv\u00e4ga vid utrullningen till 20 banker | ITX<\/title>\n<meta name=\"description\" content=\"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/sv\/kundcase\/eika\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eika\" \/>\n<meta property=\"og:description\" content=\"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itx.no\/sv\/kundcase\/eika\/\" \/>\n<meta property=\"og:site_name\" content=\"ITX - Skybasert kontaktsenterl\u00f8sning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itxnorge\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-17T18:43:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1040\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/\",\"url\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/\",\"name\":\"Telefonil\u00f6sning f\u00f6r banker: S\u00e5 gick Eika tillv\u00e4ga vid utrullningen till 20 banker | ITX\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/eika-logo-1024x416.png\",\"datePublished\":\"2026-09-17T18:43:01+00:00\",\"dateModified\":\"2026-09-17T18:43:03+00:00\",\"description\":\"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/#primaryimage\",\"url\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/eika-logo-1024x416.png\",\"contentUrl\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/eika-logo-1024x416.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/eika\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hjem\",\"item\":\"https:\\\/\\\/itx.no\\\/sv\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundcase\",\"item\":\"https:\\\/\\\/itx.no\\\/sv\\\/kundcase\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Eika\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/itx.no\\\/sv\\\/#website\",\"url\":\"https:\\\/\\\/itx.no\\\/sv\\\/\",\"name\":\"ITX - Skybasert kontaktsenterl\u00f8sning\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/itx.no\\\/sv\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Telefonil\u00f6sning f\u00f6r banker: S\u00e5 gick Eika tillv\u00e4ga vid utrullningen till 20 banker | ITX","description":"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itx.no\/sv\/kundcase\/eika\/","og_locale":"sv_SE","og_type":"article","og_title":"Eika","og_description":"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.","og_url":"https:\/\/itx.no\/sv\/kundcase\/eika\/","og_site_name":"ITX - Skybasert kontaktsenterl\u00f8sning","article_publisher":"https:\/\/www.facebook.com\/itxnorge","article_modified_time":"2026-09-17T18:43:03+00:00","og_image":[{"width":2560,"height":1040,"url":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-scaled.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Ber\u00e4knad l\u00e4stid":"7 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/","url":"https:\/\/itx.no\/sv\/kundcase\/eika\/","name":"Telefonil\u00f6sning f\u00f6r banker: S\u00e5 gick Eika tillv\u00e4ga vid utrullningen till 20 banker | ITX","isPartOf":{"@id":"https:\/\/itx.no\/sv\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/#primaryimage"},"image":{"@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/#primaryimage"},"thumbnailUrl":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png","datePublished":"2026-09-17T18:43:01+00:00","dateModified":"2026-09-17T18:43:03+00:00","description":"L\u00e4s hur Eika-gruppen genomf\u00f6rde bytet till en ny telefonil\u00f6sning f\u00f6r 20 banker \u2013 med h\u00f6g kvalitet och l\u00e5g risk.","breadcrumb":{"@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itx.no\/sv\/kundcase\/eika\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/#primaryimage","url":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png","contentUrl":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png"},{"@type":"BreadcrumbList","@id":"https:\/\/itx.no\/sv\/kundcase\/eika\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hjem","item":"https:\/\/itx.no\/sv\/"},{"@type":"ListItem","position":2,"name":"Kundcase","item":"https:\/\/itx.no\/sv\/kundcase\/"},{"@type":"ListItem","position":3,"name":"Eika"}]},{"@type":"WebSite","@id":"https:\/\/itx.no\/sv\/#website","url":"https:\/\/itx.no\/sv\/","name":"ITX - Skybasert kontaktsenterl\u00f8sning","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itx.no\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"}]}},"_links":{"self":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/21129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/comments?post=21129"}],"version-history":[{"count":2,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/21129\/revisions"}],"predecessor-version":[{"id":21133,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/21129\/revisions\/21133"}],"up":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/19591"}],"wp:attachment":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/media?parent=21129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}