{"id":18351,"date":"2026-07-06T12:44:32","date_gmt":"2026-07-06T10:44:32","guid":{"rendered":"https:\/\/itx.no\/?page_id=18351"},"modified":"2026-07-07T14:13:20","modified_gmt":"2026-07-07T12:13:20","slug":"harmonie","status":"publish","type":"page","link":"https:\/\/itx.no\/sv\/kundecaser\/harmonie\/","title":{"rendered":"Harmonie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18351\" class=\"elementor elementor-18351\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ea62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d58ea62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-978314f\" data-id=\"978314f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-037f8e3 elementor-widget elementor-widget-image\" data-id=\"037f8e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1180\" height=\"389\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/Logo-harmonie-stor.png\" class=\"attachment-full size-full wp-image-18431\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/Logo-harmonie-stor.png 1180w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/Logo-harmonie-stor-300x99.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/Logo-harmonie-stor-1024x338.png 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/Logo-harmonie-stor-768x253.png 768w\" sizes=\"(max-width: 1180px) 100vw, 1180px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4411c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4411c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Chatbot i kundeservice: Harmonie h\u00e5ndterer 93 % av henvendelser p\u00e5 chat med ITX<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a5d20 elementor-widget elementor-widget-spacer\" data-id=\"f3a5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12e94 elementor-widget elementor-widget-text-editor\" data-id=\"9f12e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Hvordan kan en chatbot redusere antall henvendelser til kundeservice, gi kundene raskere svar og samtidig frigj\u00f8re tid internt? For Harmonie har ITX Chatbot blitt en viktig del av kundeservicehverdagen. Etter cirka tre m\u00e5neder med chatboten Dora h\u00e5ndteres rundt 93 % av chat-henvendelsene automatisk, f\u00f8r de g\u00e5r videre til en fysisk kundebehandler.<\/p><p>Det har allerede spart Harmonie for 76 timer arbeidstid, tilsvarende omtrent \u00e9n hel arbeidsdag i uken.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf19e0 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bdf19e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itx.no\/kontaktoss\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e1963 elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"15e1963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.youtube.com\/watch?v=sswmEDSs4Y4\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SE FULL VIDEO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-794c29e\" data-id=\"794c29e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b9e134e elementor-widget elementor-widget-image\" data-id=\"b9e134e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"410\" height=\"667\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2452-e1783328178622.png\" class=\"attachment-full size-full wp-image-18443\" alt=\"Marius Rosland S\u00f8lversen fra Harmonie forteller om chatbot i kundeservice med ITX Chatbot\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2452-e1783328178622.png 410w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2452-e1783328178622-184x300.png 184w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4289a2a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4289a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-180b719\" data-id=\"180b719\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c76e5e elementor-widget elementor-widget-image\" data-id=\"9c76e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2445.png\" class=\"attachment-large size-large wp-image-18435\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2445.png 1000w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2445-300x200.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2445-768x512.png 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2445-930x620.png 930w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10cbf9\" data-id=\"b10cbf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291533d elementor-widget elementor-widget-heading\" data-id=\"291533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Om Harmonie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e479d2f elementor-widget elementor-widget-text-editor\" data-id=\"e479d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><a href=\"https:\/\/harmonie.no\/\">Harmonie Norge AS<\/a> leverer d\u00f8rer, vinduer og garasjeporter til det norske markedet. Selskapet tilbyr blant annet ytterd\u00f8rer, innerd\u00f8rer, vinduer og garasjeporter, med fokus p\u00e5 kvalitet, funksjon og l\u00f8sninger tilpasset norske hjem.<\/p><p>For Harmonie er god kundeservice en viktig del av kundeopplevelsen. Kundene trenger ofte rask tilgang til riktig informasjon, enten det gjelder produkter, montering, dokumentasjon eller praktiske sp\u00f8rsm\u00e5l. Derfor har det v\u00e6rt viktig \u00e5 bygge en l\u00f8sning som kan gi kundene gode svar, samtidig som kundeserviceteamet f\u00e5r frigjort tid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ce89d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ce89d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b32ee8\" data-id=\"8b32ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd1ab3 elementor-widget elementor-widget-spacer\" data-id=\"9dd1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa828c elementor-widget elementor-widget-heading\" data-id=\"dfa828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fra nytt CRM-system til smartere kundeservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f231bf1 elementor-widget elementor-widget-text-editor\" data-id=\"f231bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">For rundt 10 m\u00e5neder siden gikk Harmonie live med <a href=\"https:\/\/itx.no\/produkt\/\">ITX CRM<\/a>. Overgangen fra et gammelt system til et nytt CRM innebar naturlig nok b\u00e5de sp\u00f8rsm\u00e5l, spenning og nye rutiner.<\/p><p class=\"isSelectedEnd\">Siden den gang har Harmonie jobbet m\u00e5lrettet med \u00e5 f\u00e5 mest mulig verdi ut av ITX. De har strukturert kundedialogen, videreutviklet arbeidsprosessene sine og tatt i bruk <a href=\"https:\/\/itx.no\/chat\/\">ITX Chatbot<\/a> som en aktiv selvbetjeningsl\u00f8sning i kundeservice.<\/p><p>Resultatet er tydelig: I dag h\u00e5ndterer chatboten Dora rundt 93 % av chat-henvendelsene automatisk, f\u00f8r de g\u00e5r videre til en fysisk kundebehandler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173d853 elementor-widget elementor-widget-spacer\" data-id=\"173d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f67e3 elementor-widget elementor-widget-heading\" data-id=\"27f67e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chatbot som selvbetjening i kundeservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a475d1b elementor-widget elementor-widget-text-editor\" data-id=\"a475d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Mange kundesentre bruker mye tid p\u00e5 enkle og gjentakende sp\u00f8rsm\u00e5l. Det kan v\u00e6re sp\u00f8rsm\u00e5l om produkter, \u00e5pningstider, dokumentasjon, levering, bestilling eller annen praktisk informasjon.<\/p><p class=\"isSelectedEnd\">For Harmonie har chatboten blitt en m\u00e5te \u00e5 automatisere denne typen henvendelser p\u00e5. Kundene f\u00e5r raskere svar, samtidig som kundebehandlerne f\u00e5r mer tid til de sakene som faktisk krever menneskelig oppf\u00f8lging.<\/p><p>Marius Rosland S\u00f8lversen, teamleder for kundeservice i Harmonie, forklarer effekten slik:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68c54c elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"e68c54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00ab93 % av all trafikk som henvender seg til oss p\u00e5 chat, svarer n\u00e5 chatboten Dora p\u00e5.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Marius Rosland S\u00f8lversen<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36beffd elementor-widget elementor-widget-text-editor\" data-id=\"36beffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det betyr at chatboten ikke bare er et tillegg p\u00e5 nettsiden. Den fungerer som en aktiv f\u00f8rstelinje i kundeservice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9231138 elementor-widget elementor-widget-video\" data-id=\"9231138\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=sswmEDSs4Y4&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948cc0 elementor-widget elementor-widget-spacer\" data-id=\"4948cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa0708 elementor-widget elementor-widget-heading\" data-id=\"2aa0708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mange enkle henvendelser kan l\u00f8ses automatisk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1664d elementor-widget elementor-widget-text-editor\" data-id=\"1a1664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">For virksomheter som f\u00e5r mange gjentakende kundehenvendelser, kan chatbot v\u00e6re en effektiv m\u00e5te \u00e5 redusere belastningen p\u00e5 kundeservice.<\/p><p class=\"isSelectedEnd\">N\u00e5r sp\u00f8rsm\u00e5lene er enkle, praktiske eller informasjonsbaserte, kan kundene ofte f\u00e5 hjelpen de trenger direkte i chatten. Det gir en bedre kundeopplevelse, samtidig som kundeserviceteamet f\u00e5r mer kapasitet til r\u00e5dgivning, oppf\u00f8lging og mer komplekse saker.<\/p><p>For Harmonie har ITX Chatbot gjort det mulig \u00e5 automatisere en stor del av de enkle chat-henvendelsene, uten at kundene m\u00e5 vente p\u00e5 en fysisk kundebehandler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bebe068 elementor-widget elementor-widget-spacer\" data-id=\"bebe068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b572753 elementor-widget elementor-widget-heading\" data-id=\"b572753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resultater med ITX Chatbot: 93 % h\u00e5ndteres automatisk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7df193 elementor-widget elementor-widget-text-editor\" data-id=\"a7df193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Etter cirka tre m\u00e5neder med ITX Chatbot har Harmonie oppn\u00e5dd tydelige resultater:<\/p><ul><li style=\"list-style-type: none;\"><ul><li class=\"isSelectedEnd\">93 % av chat-henvendelsene h\u00e5ndteres av chatboten Dora<\/li><li class=\"isSelectedEnd\">76 timer spart arbeidstid<\/li><li class=\"isSelectedEnd\">Tilsvarer omtrent \u00e9n hel arbeidsdag i uken<\/li><li class=\"isSelectedEnd\">Nesten en 20 % stilling frigjort<\/li><li class=\"isSelectedEnd\">Rundt 4 000 kroner spart per m\u00e5ned<\/li><\/ul><\/li><\/ul><p>\u00a0<\/p><p>For Harmonie handler verdien ikke bare om \u00e5 spare tid. Det handler ogs\u00e5 om \u00e5 bruke kundeserviceteamet bedre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4405118 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"4405118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abJo bedre vi er p\u00e5 dette verkt\u00f8yet, jo mer tid kan vi frigj\u00f8re til tyngre oppgaver for de som sitter p\u00e5 kontoret.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Marius Rosland S\u00f8lversen<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e864e4d elementor-widget elementor-widget-text-editor\" data-id=\"e864e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Med chatboten kan Harmonie automatisere enkle kundehenvendelser, samtidig som de ansatte f\u00e5r mer kapasitet til komplekse sp\u00f8rsm\u00e5l, r\u00e5dgivning og oppf\u00f8lging.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-496104f elementor-widget elementor-widget-image\" data-id=\"496104f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2427.png\" class=\"attachment-large size-large wp-image-18439\" alt=\"Harmonie bruker ITX Chatbot til \u00e5 automatisere chat-henvendelser\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2427.png 1000w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2427-300x200.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2427-768x512.png 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2427-930x620.png 930w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6db50 elementor-widget elementor-widget-spacer\" data-id=\"6e6db50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a8795 elementor-widget elementor-widget-heading\" data-id=\"c7a8795\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Slik f\u00e5r Harmonie chatboten til \u00e5 svare riktig<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d485d8 elementor-widget elementor-widget-text-editor\" data-id=\"2d485d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">En chatbot gir best effekt n\u00e5r den er bygget p\u00e5 godt innhold, tydelige instrukser og kontinuerlig forbedring. Harmonie har derfor jobbet grundig med hvordan chatboten skal trenes, hvilke data den skal bruke og hvordan den skal forst\u00e5 sp\u00f8rsm\u00e5l fra kundene.<\/p><p>If\u00f8lge Harmonie er det s\u00e6rlig tre ting som har v\u00e6rt viktig for \u00e5 lykkes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a50561 elementor-widget elementor-widget-heading\" data-id=\"8a50561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Start med et godt datagrunnlag<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04f5b1d elementor-widget elementor-widget-text-editor\" data-id=\"04f5b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">En chatbot er avhengig av riktig informasjon for \u00e5 gi gode svar. Hvis kunnskapsgrunnlaget er uklart, utdatert eller mangelfullt, blir ogs\u00e5 svarene d\u00e5rligere.<\/p>\n<p class=\"isSelectedEnd\">Derfor har Harmonie jobbet med \u00e5 sikre at chatboten har tilgang til relevant og nyttig informasjon om produktene og sp\u00f8rsm\u00e5lene kundene faktisk stiller. Som Marius sier: \u00abFor har du d\u00e5rlig data s\u00e5 hjelper det ikke \u00e5 bruke en AI.\u00bb<\/p>\n<p>Et godt datagrunnlag gj\u00f8r chatboten bedre rustet til \u00e5 svare presist, redusere feil og gi kundene tryggere selvbetjening.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d6ad8f elementor-widget elementor-widget-heading\" data-id=\"0d6ad8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. S\u00f8rg for at kunnskapsbase og instruks henger sammen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c9819 elementor-widget elementor-widget-text-editor\" data-id=\"f8c9819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">For at en AI-chatbot skal fungere godt i kundeservice, m\u00e5 den b\u00e5de vite hva den skal svare p\u00e5 og hvordan den skal svare.<\/p><p class=\"isSelectedEnd\">Harmonie har derfor v\u00e6rt opptatt av at kunnskapsbasen og instruksen henger sammen. Chatboten m\u00e5 ha tilgang til riktig informasjon, men den m\u00e5 ogs\u00e5 ha tydelige rammer for hvordan informasjonen skal brukes.<\/p><p class=\"isSelectedEnd\">Det reduserer risikoen for feil svar og gj\u00f8r chatboten mer forutsigbar i m\u00f8te med kundene.<\/p><p class=\"isSelectedEnd\">Marius forklarer det slik:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bba8532 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"bba8532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abN\u00e5r chatboten skal begynne \u00e5 tenke, m\u00e5 den vite hvordan den skal tenke. Og s\u00e5 m\u00e5 den ha en database for hva den skal tenke med.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Marius Rosland S\u00f8lversen<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30a2e82 elementor-widget elementor-widget-spacer\" data-id=\"30a2e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dedd1ba elementor-widget elementor-widget-heading\" data-id=\"dedd1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Bruk AI som hjelp til \u00e5 lage bedre instrukser<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebfb257 elementor-widget elementor-widget-text-editor\" data-id=\"ebfb257\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Harmonie har ogs\u00e5 brukt AI-verkt\u00f8yet ChatGPT som et mellomledd for \u00e5 lage bedre og mer presise instrukser til chatboten.<\/p><p class=\"isSelectedEnd\">I stedet for \u00e5 skrive alle promptene direkte selv, bruker de AI til \u00e5 strukturere og forbedre formuleringene f\u00f8r de legges inn i ITX Chatbot.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36a58dc elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"36a58dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abBruk ChatGPT som et forlengende mellomledd. Skriv til en ChatGPT som produserer prompten for deg som du mater inn i chatboten. Dette fungerer godt fordi chatboten og ChatGPT snakker samme spr\u00e5k.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><span style=\"font-size: 15.3px\">Marius Rosland S\u00f8lversen<\/span><span style=\"font-size: 15.3px\"><\/span><\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8efe5a9 elementor-widget elementor-widget-text-editor\" data-id=\"8efe5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dette gj\u00f8r det enklere \u00e5 lage tydelige instrukser, fjerne un\u00f8dvendige formuleringer og sikre at chatboten forst\u00e5r oppgaven bedre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b103fc9 elementor-widget elementor-widget-spacer\" data-id=\"b103fc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-149d38e elementor-widget elementor-widget-image\" data-id=\"149d38e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2453.png\" class=\"attachment-large size-large wp-image-18453\" alt=\"Harmonie h\u00e5ndterer 93 prosent av chat-henvendelser med chatbot\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2453.png 1000w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2453-300x200.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2453-768x512.png 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/07\/IMG_2453-930x620.png 930w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-698f871 elementor-widget elementor-widget-spacer\" data-id=\"698f871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253002b elementor-widget elementor-widget-heading\" data-id=\"253002b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chatbot krever kontinuerlig forbedring<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab558c elementor-widget elementor-widget-text-editor\" data-id=\"8ab558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Selv om Harmonie allerede har oppn\u00e5dd sterke resultater, ser de ikke p\u00e5 chatboten som et ferdig prosjekt.<\/p>\n<p class=\"isSelectedEnd\">De leser chatlogger, finner forbedringspunkter og justerer l\u00f8sningen fortl\u00f8pende. P\u00e5 den m\u00e5ten kan chatboten bli stadig bedre basert p\u00e5 faktiske sp\u00f8rsm\u00e5l fra kundene. Marius forklarer:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8822263 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"8822263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abDette er et kontinuerlig arbeid. Vi stopper ikke n\u00e5. Vi fortsetter \u00e5 lese alle chatloggene for \u00e5 ta tak i ting vi mener kan, og b\u00f8r forbedres.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\"><span style=\"font-size: 15.3px\">Marius Rosland S\u00f8lversen<\/span><span style=\"font-size: 15.3px\"><\/span><\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5da733d elementor-widget elementor-widget-text-editor\" data-id=\"5da733d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dette er en viktig del av suksessen. Chatboten er ikke bare satt opp \u00e9n gang. Den forbedres l\u00f8pende, basert p\u00e5 ekte kundedialog.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3c8ed elementor-widget elementor-widget-spacer\" data-id=\"ba3c8ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f50b68 elementor-widget elementor-widget-heading\" data-id=\"0f50b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mer tid til komplekse kundesaker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4382e1c elementor-widget elementor-widget-text-editor\" data-id=\"4382e1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">For virksomheter som f\u00e5r mange enkle og gjentakende sp\u00f8rsm\u00e5l, kan chatbot v\u00e6re en effektiv m\u00e5te \u00e5 redusere belastningen p\u00e5 kundeservice.<\/p><p class=\"isSelectedEnd\">Med ITX Chatbot kan kunder f\u00e5 svar direkte p\u00e5 nettsiden, mens kundebehandlerne f\u00e5r mer tid til saker som krever menneskelig vurdering.<\/p><p>For Harmonie har dette gitt rask effekt. Allerede etter tre m\u00e5neder h\u00e5ndterer chatboten st\u00f8rstedelen av chat-henvendelsene automatisk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda9387 elementor-widget elementor-widget-spacer\" data-id=\"cda9387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11a4bf0 elementor-widget elementor-widget-heading\" data-id=\"11a4bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oppsummering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36dbff8 elementor-widget elementor-widget-text-editor\" data-id=\"36dbff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Harmonie har g\u00e5tt fra \u00e5 implementere ITX CRM til \u00e5 bruke ITX Chatbot som en aktiv selvbetjeningsl\u00f8sning i kundeservice.<\/p><p class=\"isSelectedEnd\">Med chatboten Dora h\u00e5ndteres rundt 93 % av chat-henvendelsene automatisk. Det har spart 76 timer arbeidstid p\u00e5 cirka tre m\u00e5neder og frigjort omtrent \u00e9n hel arbeidsdag i uken.<\/p><p>Caset viser hvordan en AI chatbot kan redusere gjentakende henvendelser, gi kundene raskere svar og frigj\u00f8re tid i kundeservice n\u00e5r l\u00f8sningen bygges p\u00e5 godt datagrunnlag, tydelige instrukser og kontinuerlig forbedring.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0bd48 elementor-widget elementor-widget-spacer\" data-id=\"3b0bd48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1da262 elementor-widget elementor-widget-heading\" data-id=\"b1da262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vil du redusere enkle henvendelser med chatbot?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3761289 elementor-widget elementor-widget-text-editor\" data-id=\"3761289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Har dere mange gjentakende sp\u00f8rsm\u00e5l p\u00e5 chat, e-post eller telefon?<\/p><p class=\"isSelectedEnd\">Med ITX Chatbot kan dere automatisere enkle kundehenvendelser, gi kundene raskere svar og frigj\u00f8re tid til de sakene som krever menneskelig oppf\u00f8lging.<\/p><p>Ta kontakt med oss for en uforpliktende prat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ea11 elementor-widget elementor-widget-spacer\" data-id=\"878ea11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49afc70 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49afc70\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbccce0\" data-id=\"dbccce0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec21d9 elementor-widget elementor-widget-heading\" data-id=\"5ec21d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send oss en melding for en uforpliktende prat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7d665 elementor-widget elementor-widget-text-editor\" data-id=\"ad7d665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi ser frem til \u00e5 h\u00f8re fra deg!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-432bcb6\" data-id=\"432bcb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ed5ff elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"10ed5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-type=\"itx-schema-container\" data-emsc-id=\"97\" data-corp-id=\"13\" data-hash=\"0bf8caead772ab70990345183767f8c4\"><\/div>\n<script id=\"itx-schema-plugin\" charset=\"utf-8\" async src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chatbot i kundeservice: Harmonie h\u00e5ndterer 93 % av henvendelser p\u00e5 chat med ITX Hvordan kan en chatbot redusere antall henvendelser til kundeservice, gi kundene raskere svar og samtidig frigj\u00f8re tid internt? For Harmonie har ITX Chatbot blitt en viktig del av kundeservicehverdagen. Etter cirka tre m\u00e5neder med chatboten Dora h\u00e5ndteres rundt 93 % av chat-henvendelsene&hellip;&nbsp;<a href=\"https:\/\/itx.no\/sv\/kundecaser\/harmonie\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Harmonie<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":1245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-18351","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - 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