{"id":11999,"date":"2026-02-16T08:52:33","date_gmt":"2026-02-16T07:52:33","guid":{"rendered":"https:\/\/itx.no\/?page_id=11999"},"modified":"2026-02-16T15:30:00","modified_gmt":"2026-02-16T14:30:00","slug":"hepro","status":"publish","type":"page","link":"https:\/\/itx.no\/sv\/kundecaser\/hepro\/","title":{"rendered":"Hepro"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11999\" class=\"elementor elementor-11999\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ea62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d58ea62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-978314f\" data-id=\"978314f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9f8a22 elementor-widget elementor-widget-image\" data-id=\"d9f8a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"258\" height=\"82\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/hepro-logo.svg\" class=\"attachment-large size-large wp-image-12009\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4411c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4411c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hvordan Hepro digitaliserer kundereisen med ITX Kundeportal<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a5d20 elementor-widget elementor-widget-spacer\" data-id=\"f3a5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12e94 elementor-widget elementor-widget-text-editor\" data-id=\"9f12e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"256\" data-end=\"872\">Hvordan h\u00e5ndterer du \u00f8kende mengder kundesaker uten at det g\u00e5r utover kvalitet, responstid eller kundeopplevelse? For Hepro ble vekst en katalysator for digitalisering av kundeservice. Med en ny kundeportal og kontaktsenterl\u00f8sning fra ITX fikk de samlet telefoni, e-post og supporthenvendelser i \u00e9n strukturert plattform \u2013 med full oversikt, bedre SLA-kontroll og en mer effektiv hverdag for b\u00e5de kunder og supportteam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf19e0 elementor-widget elementor-widget-button\" data-id=\"bdf19e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itx.no\/kontaktoss\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-794c29e\" data-id=\"794c29e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-febd0e3 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"febd0e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b6ad6 elementor-widget elementor-widget-image\" data-id=\"40b6ad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"510\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-768x510.webp\" class=\"attachment-medium_large size-medium_large wp-image-12053\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-768x510.webp 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-300x199.webp 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter-1024x680.webp 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/EL-scooter.webp 1115w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723b1e6 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-spacer\" data-id=\"723b1e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4289a2a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4289a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-180b719\" data-id=\"180b719\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c76e5e elementor-widget elementor-widget-image\" data-id=\"9c76e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-1024x680.jpg\" class=\"attachment-large size-large wp-image-12049\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-1024x680.jpg 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-300x199.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12-768x510.jpg 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Rognan-Hepro-kontor-12.jpg 1115w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10cbf9\" data-id=\"b10cbf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291533d elementor-widget elementor-widget-heading\" data-id=\"291533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Om Hepro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e479d2f elementor-widget elementor-widget-text-editor\" data-id=\"e479d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/hepro.no\/\">Hepro AS<\/a> er en norsk produsent og leverand\u00f8r av tekniske hjelpemidler og velferdsteknologiske l\u00f8sninger. Selskapet, etablert i 1987 og med hovedkontor p\u00e5 Rognan i Saltdal, er en del av det svenske AddLife-konsernet. Hepro leverer alt fra hjelpemidler for barn og voksne med funksjonsvariasjoner til avansert velferdsteknologi som hjelper eldre \u00e5 bo hjemme lenger.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ce89d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ce89d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b32ee8\" data-id=\"8b32ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd1ab3 elementor-widget elementor-widget-spacer\" data-id=\"9dd1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa828c elementor-widget elementor-widget-heading\" data-id=\"dfa828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fra vekst til behov for struktur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f231bf1 elementor-widget elementor-widget-text-editor\" data-id=\"f231bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hepro har som m\u00e5l \u00e5 levere tekniske hjelpemidler og velferdsteknologi som styrker mestring og livskvalitet for barn, ungdom og voksne. Men i takt med vekst og \u00f8kende kundebase blant kommuner og helseinstitusjoner, vokste ogs\u00e5 antallet henvendelser. \u00d8kning i henvendelser la naturligvis press p\u00e5 supportteamet. Selv om supportteamet leverte h\u00f8y kvalitet og god kundetilfredshet, ble henvendelser h\u00e5ndtert p\u00e5 flere separate kanaler \u2013 telefon, e-post og kundeportal. Dette gjorde det utfordrende \u00e5 f\u00e5 full oversikt og dokumentere leveranser opp mot avtalte SLA-krav, og skapte behovet for et mer samlet og effektivt verkt\u00f8y.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ab0f elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"054ab0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abN\u00e5r du vokser, f\u00e5r du flere henvendelser. Vi m\u00e5tte klare \u00e5 h\u00e5ndtere flere saker, med enda h\u00f8yere kvalitet og raskere respons.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Head of Sales Welfare Technology i Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-896c3b2 elementor-widget elementor-widget-text-editor\" data-id=\"896c3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hepro \u00f8nsket en l\u00f8sning som kunne gi struktur, kontroll og forutsigbarhet i kundedialogen, uten \u00e5 g\u00e5 p\u00e5 bekostning av serviceopplevelsen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173d853 elementor-widget elementor-widget-spacer\" data-id=\"173d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f67e3 elementor-widget elementor-widget-heading\" data-id=\"27f67e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Jakten p\u00e5 en bedre kundeopplevelse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a475d1b elementor-widget elementor-widget-text-editor\" data-id=\"a475d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hepro s\u00e5 raskt at l\u00f8sningen m\u00e5tte v\u00e6re digital, skalerbar og trygg. Samtidig m\u00e5tte den v\u00e6re enkel for kundene \u00e5 bruke og gi st\u00f8tte til komplekse B2B-prosesser. I tillegg var lett tilgjengelig statistikk over antall saker, status og SLA p\u00e5 supporttjenesten p\u00e5 tvers av telefoni, e-post og kundeportal et ufravikelig krav. Valget falt p\u00e5 ITX, b\u00e5de fordi l\u00f8sningen m\u00f8tte disse kravene og fordi ITX viste en sterk forst\u00e5else for kundefront, service og support i norske virksomheter, samt en tydelig vilje til \u00e5 im\u00f8tekomme Hepros behov. Dette igangsatte prosjektet om \u00e5 utvikle en kundeportal, ettersom dette var et sterkt behov hos Hepro. <a href=\"https:\/\/itx.no\/kundeportal\/\">Kundeportalen<\/a> ble dermed utviklet i tett samarbeid mellom Hepro og ITX, der Hepro fungerte som pilotkunde.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2281a9 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"b2281a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abEn kundeportal var helt avgj\u00f8rende for oss og kundene v\u00e5re. Det finnes ikke noe mer irriterende enn \u00e5 st\u00e5 i telefonk\u00f8. N\u00e5 kan kundene opprette saker raskt og f\u00f8lge dem selv - det gir en helt annen opplevelse.\u00bb\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5b1d2 elementor-widget elementor-widget-text-editor\" data-id=\"6d5b1d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Kundeportalen ble bygget for \u00e5 samle alle henvendelser p\u00e5 ett sted og gj\u00f8re kommunikasjonen s\u00f8ml\u00f8s. Kundene kan n\u00e5 logge inn, opprette saker, f\u00f8lge status, legge til dokumentasjon og hente statistikk p\u00e5 egenh\u00e5nd.<\/span><\/p><p><span style=\"font-weight: 400;\">Kundeportalen snakker direkte med ITX sin <a href=\"https:\/\/itx.no\/produkt\/\">kontaktsenterl\u00f8sning<\/a>, slik at alt registreres, spores og h\u00e5ndteres sikkert i ITX. For Hepro betyr det at hver sak g\u00e5r til rett person med riktig kompetanse automatisk.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948cc0 elementor-widget elementor-widget-spacer\" data-id=\"4948cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa0708 elementor-widget elementor-widget-heading\" data-id=\"2aa0708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Et samarbeid som gir resultater<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1664d elementor-widget elementor-widget-text-editor\" data-id=\"1a1664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Implementeringen ble gjennomf\u00f8rt i tett samarbeid mellom ITX og Hepro. M\u00e5let var ikke bare \u00e5 levere et verkt\u00f8y, men \u00e5 bygge en l\u00f8sning som passet Hepros m\u00e5te \u00e5 jobbe p\u00e5, og som kunne bli en hyllevare for andre kunder.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b480b2d elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"b480b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abMan f\u00f8ler at man blir lyttet til. Dere ser l\u00f8sninger, ikke problemer. Samarbeidet kunne ikke v\u00e6rt bedre.\u00bb\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e175d89 elementor-widget elementor-widget-text-editor\" data-id=\"e175d89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Hepro fikk mulighet til \u00e5 p\u00e5virke design og funksjonalitet slik at portalen reflekterte deres virkelige behov, og typiske behov andre akt\u00f8rer kunne befinne seg i. Resultatet ble en l\u00f8sning som gir verdi b\u00e5de internt og eksternt.<\/span><\/p><p><span style=\"font-weight: 400;\">Kundene f\u00e5r raskere svar, enklere oppf\u00f8lging og trygg kommunikasjon, mens Hepros supportteam sparer tid, f\u00e5r bedre oversikt og kan fokusere p\u00e5 de henvendelsene som faktisk krever teknisk kompetanse.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c3180 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"c9c3180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abVi har st\u00e5lkontroll p\u00e5 alle henvendelser og kan med god samvittighet si at kundene f\u00e5r den hjelpen de fortjener.\u00bb\n\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60fd49c elementor-widget elementor-widget-text-editor\" data-id=\"60fd49c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Et konkret eksempel p\u00e5 verdien av kundeportalen er samarbeidet med kommuner som drifter flere sykehjem. N\u00e5 kan de logge inn i portalen, se sanntidsoppdateringer for hvert sykehjem, og sende meldinger direkte til agenten i saken. Agenten kan enkelt besvare henvendelser, siden nye meldinger automatisk vises \u00f8verst i oversikten i agentgrensesnittet.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3049979 elementor-widget elementor-widget-spacer\" data-id=\"3049979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b816e84 elementor-widget elementor-widget-heading\" data-id=\"b816e84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fra fragmentert kundeh\u00e5ndtering til trygg og effektiv samhandling<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae4f733 elementor-widget elementor-widget-text-editor\" data-id=\"ae4f733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Da Hepro valgte \u00e5 g\u00e5 over til ITX sin l\u00f8sning, var m\u00e5let tydelig: \u00e5 f\u00e5 en kundeportal som kunne ivareta krav til sikkerhet, effektivitet og brukervennlighet. Hepro hadde erfaring med kundeportal fra tidligere, men krav om norsk datalagring og behov for bedre samspill mellom support og kunder utl\u00f8ste behovet etter en ny leverand\u00f8r.<\/span><\/p><p><span style=\"font-weight: 400;\">Med ITX sin kontaktsenterl\u00f8sning fikk de en helhetlig plattform der kundeportalen ble en naturlig forlengelse av eksisterende kundedialoger. L\u00f8sningen ga bedre flyt, st\u00f8rre trygghet og et tydeligere bilde av hvordan kundene faktisk opplever Hepro.<\/span><\/p><p><span style=\"font-weight: 400;\">Dette har resultert i konkrete forbedringer hos Hepro &#8211; b\u00e5de internt og eksternt:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kortere responstid<\/b><span style=\"font-weight: 400;\"> og h\u00f8yere kvalitet i kundesvar.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mindre e-postkaos<\/b><span style=\"font-weight: 400;\">, med \u00e9n felles kanal for all kommunikasjon.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sikker databehandling<\/b><span style=\"font-weight: 400;\">, med lagring i Norge og full kontroll p\u00e5 personinformasjon.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Datadrevet innsikt<\/b><span style=\"font-weight: 400;\">, som viser hvilke typer henvendelser som g\u00e5r igjen.<\/span><span style=\"font-weight: 400;\"><br \/><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Personlig kundeopplevelser<\/b><span style=\"font-weight: 400;\">, der agenter ser kundens navn og relevante saker via pop-up.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6bbda elementor-widget elementor-widget-spacer\" data-id=\"5c6bbda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d736ea7 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"d736ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abN\u00e5r kundene m\u00f8tes p\u00e5 en personlig m\u00e5te, f\u00f8ler de seg ivaretatt og sett.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fbd36 elementor-widget elementor-widget-text-editor\" data-id=\"41fbd36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Portalen gj\u00f8r det ogs\u00e5 enkelt \u00e5 hente ut statistikk og SLA-data, som brukes aktivt i kundem\u00f8ter og anbudsprosesser. Hepro kan n\u00e5 dokumentere svartid, kvalitet og volum, basert p\u00e5 faktiske tall, ikke antakelser.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3858b8 elementor-widget elementor-widget-spacer\" data-id=\"c3858b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15272d9 elementor-widget elementor-widget-heading\" data-id=\"15272d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Et verkt\u00f8y som skaper verdi \u2013 for kunder og ansatte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c25d5d elementor-widget elementor-widget-text-editor\" data-id=\"4c25d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Kundeportalen har styrket Hepros evne til \u00e5 levere profesjonell og p\u00e5litelig kundeservice.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Kundene f\u00e5r raskere svar og bedre oversikt, mens de ansatte har f\u00e5tt et arbeidsverkt\u00f8y som sparer tid og gir bedre kontroll.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0edade8 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"0edade8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u00abDet viktigste for \u00e5 lykkes, er forn\u00f8yde kunder. Kundeportalen lar oss gi raskere svar og bedre service, samtidig som vi vokser.\u00bb\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">H\u00e5kon Behn, Hepro<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0724aba elementor-widget elementor-widget-text-editor\" data-id=\"0724aba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For Hepro har ITX kontaktsenterl\u00f8sningen sammen med kundeportalen blitt et sentralt bindeledd mellom mennesker, teknologi og tillit. Dette er et praktisk eksempel p\u00e5 hvordan digitalisering faktisk kan forenkle samhandling uten \u00e5 miste den personlige opplevelsen. Resultatet er bedre kundedialog, \u00f8kt trygghet og mer effektiv bruk av tid, b\u00e5de for Hepro og deres kunder.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ea11 elementor-widget elementor-widget-spacer\" data-id=\"878ea11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49afc70 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49afc70\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbccce0\" data-id=\"dbccce0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec21d9 elementor-widget elementor-widget-heading\" data-id=\"5ec21d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send oss en melding for en uforpliktende prat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7d665 elementor-widget elementor-widget-text-editor\" data-id=\"ad7d665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi ser frem til \u00e5 h\u00f8re fra deg!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-432bcb6\" data-id=\"432bcb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ed5ff elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"10ed5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-type=\"itx-schema-container\" data-emsc-id=\"97\" data-corp-id=\"13\" data-hash=\"0bf8caead772ab70990345183767f8c4\"><\/div>\n<script id=\"itx-schema-plugin\" charset=\"utf-8\" async src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hvordan Hepro digitaliserer kundereisen med ITX Kundeportal Hvordan h\u00e5ndterer du \u00f8kende mengder kundesaker uten at det g\u00e5r utover kvalitet, responstid eller kundeopplevelse? For Hepro ble vekst en katalysator for digitalisering av kundeservice. Med en ny kundeportal og kontaktsenterl\u00f8sning fra ITX fikk de samlet telefoni, e-post og supporthenvendelser i \u00e9n strukturert plattform \u2013 med full oversikt,&hellip;&nbsp;<a href=\"https:\/\/itx.no\/sv\/kundecaser\/hepro\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Hepro<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":1245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-11999","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hepro - ITX - Skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/kundecaser\/hepro\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hepro\" \/>\n<meta property=\"og:description\" content=\"Hvordan Hepro digitaliserer kundereisen med ITX Kundeportal Hvordan h\u00e5ndterer du \u00f8kende mengder kundesaker uten at det g\u00e5r utover kvalitet, responstid eller kundeopplevelse? For Hepro ble vekst en katalysator for digitalisering av kundeservice. Med en ny kundeportal og kontaktsenterl\u00f8sning fra ITX fikk de samlet telefoni, e-post og supporthenvendelser i \u00e9n strukturert plattform \u2013 med full oversikt,&hellip;&nbsp;Read More &raquo;Hepro\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itx.no\/kundecaser\/hepro\/\" \/>\n<meta property=\"og:site_name\" content=\"ITX - Skybasert kontaktsenterl\u00f8sning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itxnorge\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T14:30:00+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/\",\"url\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/\",\"name\":\"Hepro - ITX - Skybasert kontaktsenterl\u00f8sning\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/itx.no\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/hepro-logo.svg\",\"datePublished\":\"2026-02-16T07:52:33+00:00\",\"dateModified\":\"2026-02-16T14:30:00+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/#primaryimage\",\"url\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/hepro-logo.svg\",\"contentUrl\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/hepro-logo.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/hepro\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hjem\",\"item\":\"https:\\\/\\\/itx.no\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundecaser\",\"item\":\"https:\\\/\\\/itx.no\\\/kundecaser\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hepro\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/itx.no\\\/#website\",\"url\":\"https:\\\/\\\/itx.no\\\/\",\"name\":\"ITX - Skybasert kontaktsenterl\u00f8sning\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/itx.no\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/itx.no\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/itx.no\\\/#organization\",\"name\":\"ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning\",\"url\":\"https:\\\/\\\/itx.no\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/itx.no\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/ITX_Positive_RGB_900_smal.png\",\"contentUrl\":\"https:\\\/\\\/itx.no\\\/wp-content\\\/uploads\\\/2021\\\/04\\\/ITX_Positive_RGB_900_smal.png\",\"width\":899,\"height\":362,\"caption\":\"ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning\"},\"image\":{\"@id\":\"https:\\\/\\\/itx.no\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/itxnorge\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/itx-norge-as\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Hepro - ITX - Skybasert kontaktsenterl\u00f8sning","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itx.no\/kundecaser\/hepro\/","og_locale":"sv_SE","og_type":"article","og_title":"Hepro","og_description":"Hvordan Hepro digitaliserer kundereisen med ITX Kundeportal Hvordan h\u00e5ndterer du \u00f8kende mengder kundesaker uten at det g\u00e5r utover kvalitet, responstid eller kundeopplevelse? For Hepro ble vekst en katalysator for digitalisering av kundeservice. Med en ny kundeportal og kontaktsenterl\u00f8sning fra ITX fikk de samlet telefoni, e-post og supporthenvendelser i \u00e9n strukturert plattform \u2013 med full oversikt,&hellip;&nbsp;Read More &raquo;Hepro","og_url":"https:\/\/itx.no\/kundecaser\/hepro\/","og_site_name":"ITX - Skybasert kontaktsenterl\u00f8sning","article_publisher":"https:\/\/www.facebook.com\/itxnorge","article_modified_time":"2026-02-16T14:30:00+00:00","twitter_card":"summary_large_image","twitter_misc":{"Ber\u00e4knad l\u00e4stid":"6 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/itx.no\/kundecaser\/hepro\/","url":"https:\/\/itx.no\/kundecaser\/hepro\/","name":"Hepro - ITX - Skybasert kontaktsenterl\u00f8sning","isPartOf":{"@id":"https:\/\/itx.no\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itx.no\/kundecaser\/hepro\/#primaryimage"},"image":{"@id":"https:\/\/itx.no\/kundecaser\/hepro\/#primaryimage"},"thumbnailUrl":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/hepro-logo.svg","datePublished":"2026-02-16T07:52:33+00:00","dateModified":"2026-02-16T14:30:00+00:00","breadcrumb":{"@id":"https:\/\/itx.no\/kundecaser\/hepro\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itx.no\/kundecaser\/hepro\/"]}]},{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/itx.no\/kundecaser\/hepro\/#primaryimage","url":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/hepro-logo.svg","contentUrl":"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/hepro-logo.svg"},{"@type":"BreadcrumbList","@id":"https:\/\/itx.no\/kundecaser\/hepro\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hjem","item":"https:\/\/itx.no\/"},{"@type":"ListItem","position":2,"name":"Kundecaser","item":"https:\/\/itx.no\/kundecaser\/"},{"@type":"ListItem","position":3,"name":"Hepro"}]},{"@type":"WebSite","@id":"https:\/\/itx.no\/#website","url":"https:\/\/itx.no\/","name":"ITX - Skybasert kontaktsenterl\u00f8sning","description":"","publisher":{"@id":"https:\/\/itx.no\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itx.no\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/itx.no\/#organization","name":"ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning","url":"https:\/\/itx.no\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/itx.no\/#\/schema\/logo\/image\/","url":"https:\/\/itx.no\/wp-content\/uploads\/2021\/04\/ITX_Positive_RGB_900_smal.png","contentUrl":"https:\/\/itx.no\/wp-content\/uploads\/2021\/04\/ITX_Positive_RGB_900_smal.png","width":899,"height":362,"caption":"ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning"},"image":{"@id":"https:\/\/itx.no\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/itxnorge","https:\/\/www.linkedin.com\/company\/itx-norge-as\/"]}]}},"_links":{"self":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/11999","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/comments?post=11999"}],"version-history":[{"count":43,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/11999\/revisions"}],"predecessor-version":[{"id":12501,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/11999\/revisions\/12501"}],"up":[{"embeddable":true,"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/pages\/1245"}],"wp:attachment":[{"href":"https:\/\/itx.no\/sv\/wp-json\/wp\/v2\/media?parent=11999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}