{"id":11781,"date":"2026-02-17T10:01:32","date_gmt":"2026-02-17T09:01:32","guid":{"rendered":"https:\/\/itx.no\/?page_id=11781"},"modified":"2026-06-04T08:23:03","modified_gmt":"2026-06-04T06:23:03","slug":"eika","status":"publish","type":"page","link":"https:\/\/itx.no\/sv\/kundecaser\/eika\/","title":{"rendered":"Eika"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11781\" class=\"elementor elementor-11781\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ea62 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d58ea62\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-978314f\" data-id=\"978314f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9f8a22 elementor-widget elementor-widget-image\" data-id=\"d9f8a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png\" class=\"attachment-large size-large wp-image-11787\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1024x416.png 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-300x122.png 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-768x312.png 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-1536x624.png 1536w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/eika-logo-2048x832.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4411c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fe4411c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Telefonil\u00f8sning for bank: Eika rullet ut ny l\u00f8sning til 20 banker p\u00e5 6 m\u00e5neder<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a5d20 elementor-widget elementor-widget-spacer\" data-id=\"f3a5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f12e94 elementor-widget elementor-widget-text-editor\" data-id=\"9f12e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"798\" data-end=\"1299\">Eika Gruppen, en av Norges st\u00f8rste bankallianser, sto overfor et krevende teknologiprosjekt: De m\u00e5tte bytte til en ny, skybasert telefonil\u00f8sning innen en fast tidsfrist \u2013 p\u00e5 tvers av rundt 40 lokalbanker med ulike behov, systemer og arbeidsprosesser. L\u00f8sningen m\u00e5tte v\u00e6re skalerbar, fremtidsrettet og enkel \u00e5 ta i bruk, samtidig som utrullingen skulle gjennomf\u00f8res med h\u00f8y kvalitet, lav risiko og minst mulig forstyrrelser for bankene.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf19e0 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"bdf19e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/itx.no\/kontaktoss\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt oss<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15e1963 elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"15e1963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/youtu.be\/ixBDIjYlnnk?si=2Cyw2NwuIujbGegJ\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SE FULL VIDEO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-794c29e\" data-id=\"794c29e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7165f8c elementor-widget elementor-widget-image\" data-id=\"7165f8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"670\" height=\"878\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561.webp\" class=\"attachment-full size-full wp-image-12583\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561.webp 670w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/Kundecase-bilde-1-e1772617784561-229x300.webp 229w\" sizes=\"(max-width: 670px) 100vw, 670px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4289a2a elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4289a2a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-180b719\" data-id=\"180b719\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c76e5e elementor-widget elementor-widget-image\" data-id=\"9c76e5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"623\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1024x623.jpg\" class=\"attachment-large size-large wp-image-11815\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1024x623.jpg 1024w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-300x183.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-768x467.jpg 768w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-1536x935.jpg 1536w, https:\/\/itx.no\/wp-content\/uploads\/2026\/02\/image00001_2-2048x1246.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b10cbf9\" data-id=\"b10cbf9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291533d elementor-widget elementor-widget-heading\" data-id=\"291533d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Om Eika Gruppen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e479d2f elementor-widget elementor-widget-text-editor\" data-id=\"e479d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.eika.no\/\">Eika Gruppen <\/a><span style=\"font-weight: 400;\">er en av Norges ledende allianser av lokale sparebanker og et sentralt finanskonsern som leverer tjenester og st\u00f8tte til bankene i alliansen. Eika Gruppen jobber for \u00e5 <\/span>styrke lokalbankene ved \u00e5 tilby et bredt spekter av produkter, tjenester og infrastruktur. Dette inkluderer IT-systemer, betalingsl\u00f8sninger, drift, support og prosjektstyring<span style=\"font-weight: 400;\"> som gir lokalbankene stordriftsfordeler og mulighet til \u00e5 konkurrere effektivt med st\u00f8rre banker.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Eika best\u00e5r av omtrent 40 selvstendige lokalbanker, Eika Gruppen AS og tilknyttede selskaper som Eika Boligkreditt. Alliansen har en stor samlet forvaltningskapital og tjener n\u00e6rmere <\/span>en million kunder i hele Norge<span style=\"font-weight: 400;\"> gjennom et omfattende nettverk av lokalkontorer og digitale tjenester.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41ce89d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"41ce89d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b32ee8\" data-id=\"8b32ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dd1ab3 elementor-widget elementor-widget-spacer\" data-id=\"9dd1ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa828c elementor-widget elementor-widget-heading\" data-id=\"dfa828c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utfordringen: Leverand\u00f8rbytte for flere banker i tidspress<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eed14b elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"8eed14b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Eika hadde behov for en ny leverand\u00f8r p\u00e5 telefoni, og vi hadde en hard deadline p\u00e5 tid.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz, Senior Prosjektleder i Eika<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f231bf1 elementor-widget elementor-widget-text-editor\" data-id=\"f231bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Da Eika skulle anskaffe og rulle ut en ny telefonil\u00f8sning for fellestjenester i bankalliansen, sto de overfor et komplekst prosjekt. L\u00f8sningen skulle styrke kundedialogen, st\u00f8tte digital drift og sikre fremtidig konkurransekraft. Samtidig m\u00e5tte prosjektet gjennomf\u00f8res innen en fast og knapp tidsfrist. Utrullingen omfattet flere titalls banker og selskaper med ulike behov og arbeidsprosesser, noe som i praksis betydde rundt tjue parallelle prosjektl\u00f8p med egne prosjektledere, oppl\u00e6ring, mottaksapparat og endringsledelse for hver enkelt bank. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36c8c27 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"36c8c27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Igjennom denne anskaffelsen var tid en veldig viktig faktor. Vi m\u00e5tte bytte leverand\u00f8r innen en gitt dato. Dermed var det veldig viktig \u00e5 ha en strukturert leverand\u00f8r som hadde god kontroll p\u00e5 sin egen l\u00f8sning, og hadde dyktige medarbeidere som kunne v\u00e6re med \u00e5 rulle ut denne l\u00f8sningen til bankene hos oss.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60825be elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60825be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Tidskravet og kompleksiteten i utrullingen gjorde det tydelig at dette ikke var et standard \u00abplug &amp; play\u00bb-prosjekt. Eika trengte en partner som kunne levere en robust, skalerbar og moderne l\u00f8sning, med sterk teknisk kompetanse og strukturert gjennomf\u00f8ringsevne. I tillegg \u00f8nsket Eika en l\u00f8sning som ikke bare fungerte i dag, men som ville v\u00e6re framtidsrettet, skalerbar og i stand til \u00e5 st\u00f8tte KI-drevet funksjonalitet og sikkerhet som en del av sin teknologiske utvikling.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173d853 elementor-widget elementor-widget-spacer\" data-id=\"173d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27f67e3 elementor-widget elementor-widget-heading\" data-id=\"27f67e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u00f8sningen: Standardisert telefonil\u00f8sning og fleksibelt kontaktsenter <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a475d1b elementor-widget elementor-widget-text-editor\" data-id=\"a475d1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Eika gjennomgikk en strukturert anskaffelsesprosess med RFI- og RFP-evalueringer for \u00e5 identifisere den rette leverand\u00f8ren. Etter denne prosessen valgte de <\/span>ITX<span style=\"font-weight: 400;\"> som leverand\u00f8r. For Eika var ikke m\u00e5let bare \u00e5 bytte telefonil\u00f8sning. De m\u00e5tte etablere en felles, moderne plattform som fungerte p\u00e5 tvers av mange banker med ulike behov \u2013 uten \u00e5 gj\u00f8re l\u00f8sningen tung eller kompleks. Det at leverand\u00f8ren hadde satt seg grundig inn i Eikas krav og behov skapte trygghet i en fase der b\u00e5de kompleksitet og risiko var h\u00f8y. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68c54c elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"e68c54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"ITX skilte seg ut fra starten av som en veldig p\u00e5skrudd og god leverand\u00f8r. Allerede i RFI-en ga de oss et bilde av l\u00f8sningen slik den ville se ut. Det ga stor tillit, og det gjorde at noen av deltagerne i prosjektet hadde bestemt seg fra dag en. Det er en veldig intuitiv l\u00f8sning vi n\u00e5 har valgt, som krever femten minutter oppl\u00e6ring, og s\u00e5 er du oppe og g\u00e5r.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36beffd elementor-widget elementor-widget-text-editor\" data-id=\"36beffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Valget falt p\u00e5 en standardisert, skybasert l\u00f8sning med store konfigurasjonsmuligheter. Det gjorde at Eika kunne rulle ut \u00e9n kjerneplattform, men samtidig tilpasse oppsettet til ulike enheter. Hver bank slapp spesialutvikling, men fikk en l\u00f8sning som passet deres arbeidshverdag. Implementeringen ble gjennomf\u00f8rt som en koordinert utrulling over seks m\u00e5neder, der en standard l\u00f8sning ble kombinert med fleksible konfigurasjoner tilpasset de ulike bankene.<\/span><\/p><p><span style=\"font-weight: 400;\">Et viktig poeng for Eika var at l\u00f8sningen var godt testet og basert p\u00e5 en etablert standardplattform. Samtidig var r\u00e5dgivning en sentral del av leveransen. Det handlet ikke bare om teknologi, men om hvordan bankene faktisk jobber med kundedialog.\u00a0<\/span>ITX fungerte som en aktiv samarbeidspartner der de holdt tett dialog, l\u00f8ste problemer fortl\u00f8pende og var tilgjengelig under hele prosessen \u2013 b\u00e5de f\u00f8r, under og etter lansering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-691c2f8 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"691c2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"N\u00e5r du skal rulle ut denne l\u00f8sningen i l\u00f8pet av en seks m\u00e5neders periode, kreves det n\u00f8ye planlegging og dyktige medarbeidere som kan g\u00e5 inn og se p\u00e5 hvordan man har jobbet i dag, hvordan man skal jobbe i framtiden og finne skj\u00e6ringspunktet som er det beste for bankene. S\u00e5 fort det har oppst\u00e5tt et problem, en feil eller noe vi trenger hjelp til, s\u00e5 har ITX v\u00e6rt til stede for oss.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6103cb elementor-widget elementor-widget-spacer\" data-id=\"f6103cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9aa37 elementor-widget elementor-widget-video\" data-id=\"8c9aa37\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/ixBDIjYlnnk?si=6iO8UTfWMDR-ajWc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed057f elementor-widget elementor-widget-spacer\" data-id=\"1ed057f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa0708 elementor-widget elementor-widget-heading\" data-id=\"2aa0708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resultater: 20 banker onboardet p\u00e5 6 m\u00e5neder med f\u00e5 feil<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a1664d elementor-widget elementor-widget-text-editor\" data-id=\"1a1664d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Etter implementeringen viste l\u00f8sningen seg \u00e5 v\u00e6re sv\u00e6rt vellykket:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\">Prosjektet ble fullf\u00f8rt i tide, til tross for det h\u00f8ye tidspresset og kompleksiteten i utrullingen.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Det ble gjennomf\u00f8rt et intensivt prosjekt med mange involverte banker, men med meget f\u00e5 feil.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\">Den nye l\u00f8sningen er konfigurerbar og intuitiv<span style=\"font-weight: 400;\">, med stor fleksibilitet for hver enkelt bank.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00f8sningen har blitt godt testet og levert med fokus p\u00e5 kvalitet, brukervennlighet og stabilitet.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ITX ble st\u00e5ende som en partner som b\u00e5de kunne st\u00f8tte teknisk og fungere som r\u00e5dgiver i etterkant.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4948cc0 elementor-widget elementor-widget-spacer\" data-id=\"4948cc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c25ecd0 elementor-widget elementor-widget-heading\" data-id=\"c25ecd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">KI, kundeautentisering og mindre manuelt arbeid<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e864e4d elementor-widget elementor-widget-text-editor\" data-id=\"e864e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">I tillegg til \u00e5 ha etablert en ny telefonil\u00f8sning for alle bankene innen kort tid, ser Eika at l\u00f8sningen ogs\u00e5 tilf\u00f8rer funksjonalitet som skaper tydelig merverdi. Dette gjennom blant annet <a href=\"https:\/\/itx.no\/transkribering\/\">ITX Call Summary<\/a> og <a href=\"https:\/\/itx.no\/confirmme\/\">ITX ConfirmMe<\/a>. Sm\u00e5, tidkrevende oppgaver fjernes, samtidig som de f\u00e5r bedre oversikt og \u00f8kt trygghet i kundedialogen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4405118 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"4405118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"Vi kommer blant annet til \u00e5 bruke samtaleoppsummering drevet av KI, som vil gi oss et ferdig referat etter at vi har snakket med kundene v\u00e5re. Det vil spare oss for mye tid. Vi vil ogs\u00e5 benytte l\u00f8sningen til \u00e5 autentisere kundene v\u00e5re, slik at vi er helt sikre p\u00e5 at den vi snakker med er den den utgir seg for \u00e5 v\u00e6re.\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9e73fb elementor-widget elementor-widget-text-editor\" data-id=\"b9e73fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">For Eika betyr dette mindre manuelt etterarbeid, bedre oversikt og \u00f8kt trygghet i m\u00f8te med kundene. Resultatet er dermed mer tid til r\u00e5dgivning og kundeservice, som er der verdien faktisk skapes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f444e elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"34f444e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\"N\u00e5 som vi har gjennomf\u00f8rt prosjektet s\u00e5 har dette v\u00e6rt en veldig morsom reise. Utrolig faglig dyktige mennesker som kan ITX sin l\u00f8sning inn og ut. Det er morsomt \u00e5 g\u00e5 p\u00e5 jobb n\u00e5r man jobber med kompetente kollegaer som blir venner, og vi har klart \u00e5 gjennomf\u00f8re s\u00e5 mye p\u00e5 s\u00e5 kort tid. Tusen takk for samarbeidet!\"\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Peter Nicolai Gj\u00f8rtz<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e6db50 elementor-widget elementor-widget-spacer\" data-id=\"6e6db50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253002b elementor-widget elementor-widget-heading\" data-id=\"253002b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oppsummering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab558c elementor-widget elementor-widget-text-editor\" data-id=\"8ab558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Prosjektet med Eika Gruppen er et sterkt eksempel p\u00e5 hvordan en strukturert, skalerbar og framtidsrettet kontaktsenter- og telefonil\u00f8sning kan leveres i en kompleks B2B-sammenheng. Til tross for stramme tidsrammer, mange involverte akt\u00f8rer og h\u00f8ye krav til funksjonalitet og kvalitet, fikk Eika p\u00e5 plass en plattform som st\u00f8tter b\u00e5de dagens behov og framtidens krav til effektivitet og sikkerhet. Prosjektet viser at selv en stor og koordinert teknologisk endring kan gjennomf\u00f8res p\u00e5 kort tid &#8211; n\u00e5r planlegging, kvalitet og tett samarbeid henger tett sammen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75e7b73 elementor-widget elementor-widget-heading\" data-id=\"75e7b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vil du modernisere telefoni og kundeservice i din virksomhet?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3761289 elementor-widget elementor-widget-text-editor\" data-id=\"3761289\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITX hjelper banker, finansselskaper og st\u00f8rre virksomheter med skybaserte telefonil\u00f8sninger, kontaktsenter og trygg kundedialog. Ta kontakt for en uforpliktende prat om hvordan vi kan hjelpe dere med en skalerbar l\u00f8sning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878ea11 elementor-widget elementor-widget-spacer\" data-id=\"878ea11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49afc70 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"49afc70\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dbccce0\" data-id=\"dbccce0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ec21d9 elementor-widget elementor-widget-heading\" data-id=\"5ec21d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Send oss en melding for en uforpliktende prat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad7d665 elementor-widget elementor-widget-text-editor\" data-id=\"ad7d665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi ser frem til \u00e5 h\u00f8re fra deg!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-432bcb6\" data-id=\"432bcb6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10ed5ff elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"10ed5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-type=\"itx-schema-container\" data-emsc-id=\"97\" data-corp-id=\"13\" data-hash=\"0bf8caead772ab70990345183767f8c4\"><\/div>\n<script id=\"itx-schema-plugin\" charset=\"utf-8\" async src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Telefonil\u00f8sning for bank: Eika rullet ut ny l\u00f8sning til 20 banker p\u00e5 6 m\u00e5neder Eika Gruppen, en av Norges st\u00f8rste bankallianser, sto overfor et krevende teknologiprosjekt: De m\u00e5tte bytte til en ny, skybasert telefonil\u00f8sning innen en fast tidsfrist \u2013 p\u00e5 tvers av rundt 40 lokalbanker med ulike behov, systemer og arbeidsprosesser. L\u00f8sningen m\u00e5tte v\u00e6re skalerbar,&hellip;&nbsp;<a href=\"https:\/\/itx.no\/sv\/kundecaser\/eika\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Eika<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":1245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-11781","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v28.0) - 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