{"id":8875,"date":"2025-06-20T18:18:13","date_gmt":"2025-06-20T16:18:13","guid":{"rendered":"https:\/\/itx.no\/?page_id=8875"},"modified":"2025-07-04T09:46:30","modified_gmt":"2025-07-04T07:46:30","slug":"avidafinans-kundecase","status":"publish","type":"page","link":"https:\/\/itx.no\/en\/kundecaser\/avidafinans-kundecase\/","title":{"rendered":"Avida Finans"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8875\" class=\"elementor elementor-8875\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13cad31 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13cad31\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58bce99\" data-id=\"58bce99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51aab67 elementor-widget elementor-widget-heading\" data-id=\"51aab67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\"><span style=\"font-weight:normal\" id=\"docs-internal-guid-bf0dccf6-7fff-7d97-d0ff-eb935145ca07\"><span style=\"font-size: 17pt;font-family: Arial, sans-serif;background-color: transparent;font-weight: 700;vertical-align: baseline\">Hvordan Avida Finans h\u00e5ndterte kundevekst fra 50 000 til 550 000 \u2013 uten \u00e5 miste kontrollen p\u00e5 kundedialogen<\/span><\/span>\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6218ead elementor-section-content-top elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6218ead\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b3036a1\" data-id=\"b3036a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a69003 elementor-widget elementor-widget-image\" data-id=\"3a69003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/avidafinans.jpg\" class=\"attachment-large size-large wp-image-8891\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/avidafinans.jpg 800w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/avidafinans-300x169.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/avidafinans-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1e8cf2 elementor-widget elementor-widget-text-editor\" data-id=\"d1e8cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Foto: Avida Finans<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e988147\" data-id=\"e988147\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c8867f elementor-widget elementor-widget-spacer\" data-id=\"8c8867f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca3728 elementor-widget__width-initial e-transform elementor-widget elementor-widget-text-editor\" data-id=\"8ca3728\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Da Avida Finans stod overfor sin mest krevende vekstfase noensinne, trengte de en l\u00f8sning som kunne gi full kontroll og h\u00f8y driftssikkerhet, og det raskt. P\u00e5 bare tre uker gikk Avida fra sitt dav\u00e6rende system til en ny kundedialogplattform, p\u00e5 tvers av tre land, med migrering av 50\u202f000 kunder. I tett samarbeid med ITX ble overgangen b\u00e5de effektiv og trygg.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-772827d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"772827d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5b12ca1\" data-id=\"5b12ca1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d43ba2 elementor-widget elementor-widget-heading\" data-id=\"3d43ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">Hvem er Avida Finans?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4d26b elementor-widget elementor-widget-text-editor\" data-id=\"3c4d26b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avida Finans er en nordisk kredittinstitusjon med virksomhet i Sverige, Finland og Norge. Selskapet tilbyr finansielle tjenester som l\u00e5n, sparing og fakturafinansiering, b\u00e5de til privatpersoner og bedriftsmarkedet. Med et tydelig vekstfokus har Avida bygget opp en betydelig kundebase i hele Norden \u2013 og da selskapet plutselig vokste fra 55\u202f000 til 550\u202f000 kunder, m\u00e5tte infrastrukturen for kundedialog opp i samme tempo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c42f04 elementor-widget elementor-widget-spacer\" data-id=\"0c42f04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db1ce61 elementor-widget elementor-widget-heading\" data-id=\"db1ce61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">En l\u00f8sning som ikke skalerte med veksten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7be0521 elementor-widget elementor-widget-text-editor\" data-id=\"7be0521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avida Finans, med virksomhet i Norge, Sverige og Finland, hadde store ambisjoner for vekst. Da Avida Finans kj\u00f8pte opp kortportef\u00f8ljen til Santander i 2024, ville antall kunder \u00f8ke fra 55\u202f000 til hele 550\u202f000, samtidig som 65 nye ansatte skulle onboardes.<\/span><\/p><p><span style=\"font-weight: 400;\">Men systemene de brukte \u2013 herunder kundeservicesystemet fra Zendesk \u2013 ble for lite fleksibelt og for kostbart i takt med det \u00f8kende volumet. Avida inns\u00e5 at de trengte noe nytt:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03c79f6 elementor-widget elementor-widget-text-editor\" data-id=\"03c79f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p><em><span style=\"font-weight: 400;\">&#8220;Vi inns\u00e5 at vi m\u00e5tte gj\u00f8re noe. Vi satt med en kontrakt med v\u00e5r leverand\u00f8r som kosta mye penger, og det passet ikke til det volumet vi beh\u00f8vde. Vi trengte en endring. Dette g\u00e5r ikke \u2013 gj\u00f8r det dere m\u00e5, men vi m\u00e5 ut av denne kontrakten. Land en ny leverand\u00f8r.&#8221;<\/span><\/em><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54aa2a0 elementor-widget elementor-widget-text-editor\" data-id=\"54aa2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Veksten m\u00e5tte st\u00f8ttes av en ny l\u00f8sning som var robust, men samtidig enkel \u00e5 rulle ut \u2013 og ikke minst tilgjengelig p\u00e5 tvers av land, spr\u00e5k og lovgivning. Tidspresset var ogs\u00e5 betydelig: Innen tre uker m\u00e5tte de v\u00e6re live i Norge, og deretter Sverige og Finland.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3483f6d elementor-widget elementor-widget-spacer\" data-id=\"3483f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d25da47 elementor-widget elementor-widget-heading\" data-id=\"d25da47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">L\u00f8sningen: En skalerbar og fleksibel plattform <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a448020 elementor-widget elementor-widget-text-editor\" data-id=\"a448020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Etter en grundig anskaffelsesprosess falt valget p\u00e5 ITX Norge AS. L\u00f8sningen var et skybasert kontaktsenter som samler telefoni, e-post, chat, SMS, sosiale medier og saksh\u00e5ndtering i \u00e9n og samme plattform. Systemet er utviklet og driftet i Norge \u2013 med all datalagring og support lokalt.<\/span><\/p><p><span style=\"font-weight: 400;\">Det ble valgt en lean tiln\u00e6rming for \u00e5 m\u00f8te den korte tidsrammen. Migreringen ble gjort som en &#8220;as-is&#8221;-overf\u00f8ring for \u00e5 unng\u00e5 un\u00f8dvendig kompleksitet. Avida fikk tett oppl\u00e6ring og eierskap til l\u00f8sningen:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04da758 elementor-widget elementor-widget-text-editor\" data-id=\"04da758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p><em><span style=\"font-weight: 400;\">&#8220;ITX ga utmerket, praktisk oppl\u00e6ring som raskt ga oss superbrukere nok kunnskap til \u00e5 sette opp systemet i v\u00e5rt eget tempo.&#8221;<\/span><\/em><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cbf173 elementor-widget elementor-widget-text-editor\" data-id=\"2cbf173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At l\u00f8sningen enkelt kunne \u00abkopieres og limes\u00bb til andre markeder, gjorde det mulig \u00e5 f\u00e5 p\u00e5 plass de nordiske kontorene i rask rekkef\u00f8lge.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-045588d elementor-widget elementor-widget-spacer\" data-id=\"045588d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0081fb7 elementor-widget elementor-widget-heading\" data-id=\"0081fb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">Full drift i tre land p\u00e5 tre uker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b942ea8 elementor-widget elementor-widget-text-editor\" data-id=\"b942ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Bare tre uker etter at kontrakten med ITX ble signert, var Avida live med ny plattform i Norge \u2013 med Sverige og Finland rett etter, alt innen \u00e9n m\u00e5ned. Over 50 000 kunder og alle deres henvendelseskanaler ble migrert, uten nedetid eller kritiske feil.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c942790 elementor-widget elementor-widget-text-editor\" data-id=\"c942790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p><em><span style=\"font-weight: 400;\">&#8220;I slutten p\u00e5 3 uker, s\u00e5 lyktes vi med \u00e5 migrere ut og sette opp alt i det nye systemet for 3 land. Vi migrerte over 50 000 kunder og alle deres kunder over til v\u00e5rt nye system.&#8221;<\/span><\/em><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab6a1d6 elementor-widget elementor-widget-text-editor\" data-id=\"ab6a1d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Oppstarten i Norge var krevende, men trygg:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1e1891 elementor-widget elementor-widget-text-editor\" data-id=\"a1e1891\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p><em><span style=\"font-weight: 400;\">&#8220;Den f\u00f8rste uken etter go-live i Norge fikk vi rundt 4 500 telefoner og 2 500 innkommende e-poster. Det var ingen soft-start. Men Norge funker, kundene kan ta kontakt med oss \u2013 vi g\u00e5r over til neste land.&#8221;<\/span><\/em><\/p><\/blockquote>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a457b elementor-widget elementor-widget-spacer\" data-id=\"c8a457b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aad171f elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aad171f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48b3e1a\" data-id=\"48b3e1a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-87f5303 elementor-widget elementor-widget-spacer\" data-id=\"87f5303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-620745c elementor-widget elementor-widget-heading\" data-id=\"620745c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">Et samarbeid preget av kontroll og trygghet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca8d68 elementor-widget elementor-widget-text-editor\" data-id=\"6ca8d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Det var ingen liten oppgave \u00e5 10-doble kundemassen og migrere tre land til en ny l\u00f8sning p\u00e5 tre uker. Likevel klarte Avida det uten store problemer, takket v\u00e6re tett samarbeid, lokalt eierskap og en l\u00f8sning som var b\u00e5de enkel og kraftig. Avida Finans sin erfaring viser hvordan en krevende overgang kan h\u00e5ndteres effektivt \u2013 med riktig partner og en fleksibel plattform i bunn.<\/span><\/p><p>Vi takker Avida Finans for deres tillit!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acc9e35 elementor-widget elementor-widget-image\" data-id=\"acc9e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-1024x473.jpg\" class=\"attachment-large size-large wp-image-8895\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-1024x473.jpg 1024w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-300x139.jpg 300w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-768x355.jpg 768w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-1536x710.jpg 1536w, https:\/\/itx.no\/wp-content\/uploads\/2025\/06\/20250522_1323142-2048x946.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e3c0e2 elementor-widget elementor-widget-text-editor\" data-id=\"1e3c0e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Foto: Kundeservicedagene 2025 &#8211; fv. Linda Wikstrand, Felix Malm, Lena Solberg, Kristin Vanni, Lars Buraas, Morten F. Klausen, Stina Ekenes &amp; J\u00f8rgen Sch\u00fcren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b3d70fb elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b3d70fb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;shape_divider_top&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5da1af3\" data-id=\"5da1af3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9c1c57 elementor-widget elementor-widget-spacer\" data-id=\"e9c1c57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2544359 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2544359\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b139a6\" data-id=\"0b139a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf90ddb elementor-widget elementor-widget-spacer\" data-id=\"bf90ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5dd34 elementor-widget elementor-widget-heading\" data-id=\"1b5dd34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-medium\">Kanskje vi kan hjelpe deg ogs\u00e5? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69312e7 elementor-widget elementor-widget-spacer\" data-id=\"69312e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e7b3cb elementor-widget elementor-widget-text-editor\" data-id=\"7e7b3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ta kontakt med oss p\u00e5 telefon +47 236 80 405, send oss en epost til\u00a0<a href=\"mailto:salg@itxuc.com\" target=\"_blank\" rel=\"noopener\">salg@itxuc.com<\/a>\u00a0eller bruk skjemaet nedenfor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-efc4c63\" data-id=\"efc4c63\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f075f1 elementor-widget elementor-widget-spacer\" data-id=\"4f075f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfa85f5 e-transform elementor-widget elementor-widget-html\" data-id=\"cfa85f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:97,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script id=\"itx-schema-plugin\" src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\n<div style=\"padding: 0em; width:350px; background-color: white; border-radius: 10px\">\n    <div class=\"schema\" data-type=\"itx-schema-container\" data-emsc-id=\"2\" data-corp-id=\"13\" data-hash=\"1e3fb39eea63f6d9d9bdcd3fe3bc9521\">\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78d5bd elementor-widget elementor-widget-spacer\" data-id=\"f78d5bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hvordan Avida Finans h\u00e5ndterte kundevekst fra 50 000 til 550 000 \u2013 uten \u00e5 miste kontrollen p\u00e5 kundedialogen Foto: Avida Finans Da Avida Finans stod overfor sin mest krevende vekstfase noensinne, trengte de en l\u00f8sning som kunne gi full kontroll og h\u00f8y driftssikkerhet, og det raskt. P\u00e5 bare tre uker gikk Avida fra sitt dav\u00e6rende&hellip;&nbsp;<a href=\"https:\/\/itx.no\/en\/kundecaser\/avidafinans-kundecase\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Avida Finans<\/span><\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"parent":1245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-8875","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Avida Finans - ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/kundecaser\/avidafinans-kundecase\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avida Finans\" \/>\n<meta property=\"og:description\" content=\"Hvordan Avida Finans h\u00e5ndterte kundevekst fra 50 000 til 550 000 \u2013 uten \u00e5 miste kontrollen p\u00e5 kundedialogen Foto: Avida Finans Da Avida Finans stod overfor sin mest krevende vekstfase noensinne, trengte de en l\u00f8sning som kunne gi full kontroll og h\u00f8y driftssikkerhet, og det raskt. 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