{"id":4532,"date":"2023-07-26T14:08:17","date_gmt":"2023-07-26T12:08:17","guid":{"rendered":"https:\/\/itx.no\/?page_id=4532"},"modified":"2025-08-20T12:21:21","modified_gmt":"2025-08-20T10:21:21","slug":"kunnskapsbase","status":"publish","type":"page","link":"https:\/\/itx.no\/en\/kunnskapsbase\/","title":{"rendered":"Kunnskapsbase"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4532\" class=\"elementor elementor-4532\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed599ab elementor-section-stretched elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed599ab\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b60343c\" data-id=\"b60343c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d8914f0\" data-id=\"d8914f0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e03c0f1 elementor-hidden-phone elementor-widget elementor-widget-heading\" data-id=\"e03c0f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kunnskapsbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-689edd7 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"689edd7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2a380cc\" data-id=\"2a380cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a723cfc elementor-nav-menu--dropdown-mobile elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"a723cfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-a723cfc\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1889\"><a href=\"https:\/\/itx.no\/en\/integrations\/\" class=\"elementor-item\">Integrations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-920\"><a href=\"https:\/\/itx.no\/en\/ticketing\/\" class=\"elementor-item\">Ticketing<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-925\"><a href=\"https:\/\/itx.no\/en\/dialer\/\" class=\"elementor-item\">Dialer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-921\"><a href=\"https:\/\/itx.no\/en\/screen-sharing\/\" class=\"elementor-item\">Screen sharing<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-927\"><a href=\"https:\/\/itx.no\/en\/additional-modules\/\" class=\"elementor-item\">Additional modules<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-923\"><a href=\"https:\/\/itx.no\/en\/integrations\/\" class=\"elementor-item\">Integrations<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-a723cfc\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1889\"><a href=\"https:\/\/itx.no\/en\/integrations\/\" class=\"elementor-item\" tabindex=\"-1\">Integrations<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-920\"><a href=\"https:\/\/itx.no\/en\/ticketing\/\" class=\"elementor-item\" tabindex=\"-1\">Ticketing<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-925\"><a href=\"https:\/\/itx.no\/en\/dialer\/\" class=\"elementor-item\" tabindex=\"-1\">Dialer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-921\"><a href=\"https:\/\/itx.no\/en\/screen-sharing\/\" class=\"elementor-item\" tabindex=\"-1\">Screen sharing<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-927\"><a href=\"https:\/\/itx.no\/en\/additional-modules\/\" class=\"elementor-item\" tabindex=\"-1\">Additional modules<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-923\"><a href=\"https:\/\/itx.no\/en\/integrations\/\" class=\"elementor-item\" tabindex=\"-1\">Integrations<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-9d62762\" data-id=\"9d62762\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f221dd9 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"f221dd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Knowledge Base\u200b<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46aecea elementor-widget elementor-widget-heading\" data-id=\"46aecea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Kunnskapsbase effektiviserer og reduserer risiko<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74cf663 elementor-widget elementor-widget-text-editor\" data-id=\"74cf663\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Med ITX Knowledge Base kan man bygge kunnskapsbase for intern og ekstern bruk, som interne rutinebeskrivelser, eller dokumentasjon som legger til rette for at kunden kan finne svarene uten \u00e5 ta kontakt.\u00a0<\/p><p>Ved \u00e5 bygge kunnskapsbase i ITX, f\u00e5r man samlet all informasjon ett sted, som vil redusere risiko, samtidig som det forenkler og effektiviserer dialog med kunder og ikke minst reduserer behovet for \u00e5 sette henvendelser videre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf95c5 elementor-widget elementor-widget-heading\" data-id=\"ecf95c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reduserer risiko<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-385ee41 elementor-widget elementor-widget-text-editor\" data-id=\"385ee41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"background-color: var( --e-global-color-nvsitebg ); color: var(--nv-text-color); font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px;\">Gjennom \u00e5 dokumentere i ITX Knowledgebase, reduserer man risiko for tap av kunnskap gjennom frav\u00e6r, sykdom, eller at ansatte slutter.\u00a0 Dette kan v\u00e6re interne rutinebeskrivelser, eller informasjon som gj\u00f8r det enklere for alle ansatte \u00e5 gi gode svar p\u00e5 henvendelser fra kunder, leverand\u00f8rer eller ansatte.\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a7afd elementor-widget elementor-widget-heading\" data-id=\"75a7afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Effektiviserer kundedialog<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c464aa elementor-widget elementor-widget-text-editor\" data-id=\"5c464aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ITX Knowledgebase effektiviserer henvendelser p\u00e5 telefon, chat, e-post og sosiale medier, om det er henvendelser fra kunder, leverand\u00f8rer, eller ansatte.\u00a0 \u00a0I tillegg til at ITX legger til rette for \u00e5 effektivisere dialog, sikrer man ogs\u00e5 at kunden alltid f\u00e5r det samme kvalitetssikrede svaret og vil redusere behovet for \u00e5 sette saken eller telefon videre.\u00a0\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92e6f03 elementor-widget elementor-widget-text-editor\" data-id=\"92e6f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul style=\"list-style: disc;\">\n \t<li style=\"margin-bottom:10px;\">N\u00e5r man skal sende e-post, kan man enkelt sette inn innhold fra kunnskapsbasen, fremfor \u00e5 bruke tid p\u00e5 \u00e5 skrive.<\/li>\n \t<li style=\"margin-bottom:10px;\">N\u00e5r kunde tar kontakt p\u00e5 chat fra nettsiden, kan man aktivere FAQ (ofte stilte sp\u00f8rsm\u00e5l), som legger til rette for at kunden finner svarene selv, uten \u00e5 ta kontakt.\u00a0 Dersom kunden likevel velger \u00e5 ta kontakt, er det automatisk s\u00f8k mot kunnskapsbasen mens kunde skriver, som gj\u00f8r at man f\u00e5r automatisk forslag til svar.<\/li>\n \t<li style=\"margin-bottom:10px;\">N\u00e5r man snakker med kunden p\u00e5 telefon, har man umiddelbar tilgang til informasjon fra kunnskapsbasen, som er enkel s\u00f8kbar for \u00e5 gi kunden korte og presisere svar.<\/li>\n \t<li style=\"margin-bottom:10px;\">Integrerer Kunnskapsbase og FAQ (Ofte Stilte Sp\u00f8rsm\u00e5l) med din nettside p\u00e5 f\u00e5 sekunder. Gj\u00f8r det enkelt for kundene \u00e5 finnes svarene selv, fremfor \u00e5 ta kontakt.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8397040 elementor-widget elementor-widget-heading\" data-id=\"8397040\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kunstig intelligens<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2919302 elementor-widget elementor-widget-text-editor\" data-id=\"2919302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" style=\"margin-left:10px;margin-bottom:10px;\" align=\"right\" src=\"\/wp-content\/uploads\/2023\/07\/some_gpt-1024x535-1.jpg\" width=\"300\" \/>Kunnskapsbasene som bygges opp i ITX Knowledgebase, kan danne grunnlag for trening av kunstig intelligens, som vil legge til rette for at man kan besvare henvendelser raskere en noen gang.&nbsp; Kunstig intelligens i ITX kommer h\u00f8sten 2023.<\/p>\n<p><span style=\"background-color: var( --e-global-color-nvsitebg ); color: var(--nv-text-color); font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px;\">Gj\u00f8r deg klar for ITX GPT, start \u00e5 bygge godt innhold i ITX Knowledgebase allerede i dag.<\/span><\/p>\n<p><a style=\"color: blue; text-decoration-line: underline;\" href=\"https:\/\/itx.no\/itx-gpt\/\">Les mer om ITX GPT<\/a>.&nbsp;<span style=\"background-color: var( --e-global-color-nvsitebg ); color: var(--nv-text-color); font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px;\"><br>\n<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d9816 elementor-widget elementor-widget-heading\" data-id=\"44d9816\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Enkelt \u00e5 komme i gang med kunnskapsbase<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a5b13 elementor-widget elementor-widget-text-editor\" data-id=\"70a5b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fyll ut skjema under, s\u00e5 hjelper vi deg i gang med ITX Knowledgebase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82eca40 elementor-widget elementor-widget-html\" data-id=\"82eca40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script id=\"itx-schema-plugin\" src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\n<div style=\"padding: 0em; width:350px; background-color: white; border-radius: 10px\">\n    <div class=\"schema\" data-type=\"itx-schema-container\" data-emsc-id=\"2\" data-corp-id=\"13\" data-hash=\"1e3fb39eea63f6d9d9bdcd3fe3bc9521\">\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kunnskapsbase Knowledge Base\u200b Kunnskapsbase effektiviserer og reduserer risiko Med ITX Knowledge Base kan man bygge kunnskapsbase for intern og ekstern bruk, som interne rutinebeskrivelser, eller dokumentasjon som legger til rette for at kunden kan finne svarene uten \u00e5 ta kontakt.\u00a0 Ved \u00e5 bygge kunnskapsbase i ITX, f\u00e5r man samlet all informasjon ett sted, som vil&hellip;&nbsp;<a href=\"https:\/\/itx.no\/en\/kunnskapsbase\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Kunnskapsbase<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-pagebuilder-full-width.php","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"class_list":["post-4532","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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