{"id":3654,"date":"2022-10-10T15:13:45","date_gmt":"2022-10-10T13:13:45","guid":{"rendered":"https:\/\/itx.no\/?page_id=3654"},"modified":"2023-02-21T17:05:04","modified_gmt":"2023-02-21T16:05:04","slug":"slik-fikk-multicom-fart-pa-kundeservice","status":"publish","type":"page","link":"https:\/\/itx.no\/en\/slik-fikk-multicom-fart-pa-kundeservice\/","title":{"rendered":"Slik fikk Multicom fart p\u00e5 kundeservice"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3654\" class=\"elementor elementor-3654\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7890e3fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7890e3fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4070a533\" data-id=\"4070a533\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72deb3a7 elementor-widget elementor-widget-heading\" data-id=\"72deb3a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\"><i>\u201cSlik fikk vi i Multicom fart p\u00e5 kundeservice\u201d<\/i><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7bde6078 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bde6078\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2940a28d\" data-id=\"2940a28d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48212dca elementor-widget elementor-widget-spacer\" data-id=\"48212dca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-58368246\" data-id=\"58368246\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-291b9523 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"291b9523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"114\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom-logo-transp.png\" class=\"attachment-large size-large wp-image-3659\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom-logo-transp.png 500w, https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom-logo-transp-300x68.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1c654bda\" data-id=\"1c654bda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ff1a41f elementor-widget elementor-widget-spacer\" data-id=\"7ff1a41f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66ddca27 elementor-section-content-middle elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66ddca27\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-314323e0\" data-id=\"314323e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19d0d1e7 elementor-widget elementor-widget-image\" data-id=\"19d0d1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"658\" height=\"420\" src=\"https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom_artikel.png\" class=\"attachment-full size-full wp-image-3657\" alt=\"\" srcset=\"https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom_artikel.png 658w, https:\/\/itx.no\/wp-content\/uploads\/2022\/10\/multicom_artikel-300x191.png 300w\" sizes=\"(max-width: 658px) 100vw, 658px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f0d730d\" data-id=\"3f0d730d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-646ea314 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"646ea314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t\t\t\t\t<i class=\"fa fa-quote-left\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd5f018 elementor-widget elementor-widget-text-editor\" data-id=\"2bd5f018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00abTidligere jobbet vi i fire parallelle l\u00f8sninger som ikke samhandlet, n\u00e5 har vi en helhetlig- og helintegrert plattform for kundeservice og support &#8211; det har gitt oss en helt ny hverdag\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20c7ea6b elementor-widget elementor-widget-heading\" data-id=\"20c7ea6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tron Atle L\u00f8vig<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a078be3 elementor-widget elementor-widget-heading\" data-id=\"1a078be3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Daglig leder, Multicom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39bc22ea elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"39bc22ea\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29f60f4a\" data-id=\"29f60f4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ffd6cb elementor-widget elementor-widget-heading\" data-id=\"4ffd6cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Pioner p\u00e5 netthandel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a902c10 elementor-widget elementor-widget-text-editor\" data-id=\"a902c10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Multicom har v\u00e6rt en av pionerene p\u00e5 netthandel, og allerede i 1997 \u00e5pnet de en av Norges aller f\u00f8rste nettbutikker fra den lille, men usedvanlig vakre innlandsbygda \u00c5mli.\u00a0<\/p><p>Noen f\u00e5 \u00e5r etter hadde de bygd en solid forretning. I dag drifter E-handelskonsernet butikkene\u00a0<a href=\"https:\/\/multicom.no\/\" target=\"_blank\" rel=\"noopener\">Multicom.no<\/a>,\u00a0<a href=\"https:\/\/nettdyret.no\" target=\"_blank\" rel=\"noopener\">Nettdyret.no<\/a>,\u00a0<a href=\"https:\/\/multitrend.no\" target=\"_blank\" rel=\"noopener\">Multitrend.no<\/a>, og\u00a0<a href=\"https:\/\/eldirekte.no\" target=\"_blank\" rel=\"noopener\">Eldirekte.no<\/a>\u00a0og hadde en samlet omsetning p\u00e5 over 280 MNOK i 2021.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-559a79f elementor-widget elementor-widget-heading\" data-id=\"559a79f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Fra fire til \u00e9n l\u00f8sning med ITX Kontaktsenter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57372afb elementor-widget elementor-widget-text-editor\" data-id=\"57372afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I forkant av \u201cBlack Friday\u201d i 2021 valgte Multicom \u00e5 implementere ITX, det skulle f\u00e5 vesentlig betydning for hverdagen til heltene deres p\u00e5 support.<\/p><p>Tidligere jobbet vi i fire parallelle l\u00f8sninger som ikke samhandlet, n\u00e5 har vi en helhetlig- og helintegrert plattform for kundeservice og support &#8211; det har gitt oss en helt ny hverdag, forteller Tron Atle L\u00f8vig.\u00a0 \u00a0<\/p><p>Den st\u00f8rste utfordringen vi opplevde ved \u00e5 ha ulike systemer som ikke samhandlet var at resultatet ble at vi ble sittende i ulike \u201csiloer\u201d, og arbeidet med kundeservice ble lite effektivt og uoversiktlig. I dag f\u00e5r vi et komplett \u00f8yeblikksbilde p\u00e5 alle kunder med oppslag p\u00e5 kunde-ID, og total oversikt over all relevant kundedata som ordre, pakkesporing, returer, artikler og mye mer, umiddelbart n\u00e5r en kunde tar kontakt &#8211; og det uavhengig av om de tar kontakt p\u00e5 e-post, telefon, chat eller SoME. Det gj\u00f8r at vi kan m\u00f8te alle kunder personlig, og kan yte bedre og raskere kundeservice i alle kontaktpunkt mot kunde.<\/p><p>\u00c5 g\u00e5 fremtiden i m\u00f8te med ITX er veldig trygt &#8211; og det er spennende \u00e5 ha tilgang til s\u00e5 mye god teknologi som skaper nye muligheter for oss \u00e5 drive innovasjon i support og kundereiser. Vi er str\u00e5lende forn\u00f8yd med valget vi tok, og enda bedre &#8211; kundene v\u00e5re er str\u00e5lende forn\u00f8yd med oss, avsluttter Tron Atle.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81cd033 elementor-widget elementor-widget-heading\" data-id=\"81cd033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Kontaktsenter integrert med Visma Global<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5695abb6 elementor-widget elementor-widget-text-editor\" data-id=\"5695abb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Multicom har integrert&nbsp;<a href=\"\/produkt\/\" target=\"_blank\">ITX Kontaktsenter<\/a>&nbsp;med Visma Global ERP. Dette inneb\u00e6rer blant annet at ITX Omnikanale kommunikasjonsplattform kan gj\u00f8re kundesync mot Visma Global og ha en felles kunde-ID, og berikes med relevant data og detaljer om hver enkelt ordre on-demand n\u00e5r en kunde tar kontakt med en av deres fire ulike nettbutikker.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-396e9cb elementor-widget elementor-widget-heading\" data-id=\"396e9cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">F\u00e5 tips og triks<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad6171 elementor-widget elementor-widget-text-editor\" data-id=\"4ad6171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fyll ut skjema nedenfor, s\u00e5 vil du motta tips og triks til hvordan du som bruker Visma Global kan forenkle og effektivisere salg og kundeservice.&nbsp; Sammen med tips og triks, vil du ogs\u00e5 f\u00e5 tilsendt produktblad som forklarer integrasjonen med Visma Global og hvilke fordeler det kan gi deg og din virksomhet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd3ea1d elementor-widget elementor-widget-html\" data-id=\"fd3ea1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script id=\"itx-schema-plugin\" src=\"https:\/\/services.itxuc.com\/plugins\/schema-plugin.js?ccntrl=6\"><\/script>\n<div style=\"padding: 0em; width:350px; background-color: white; border-radius: 10px\">\n    <div class=\"schema\" data-type=\"itx-schema-container\" data-emsc-id=\"2\" data-corp-id=\"13\" data-hash=\"1e3fb39eea63f6d9d9bdcd3fe3bc9521\">\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f1b47e elementor-widget elementor-widget-heading\" data-id=\"5f1b47e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Vil du vite mer?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfbef97 elementor-widget elementor-widget-text-editor\" data-id=\"bfbef97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ta kontakt med oss p\u00e5 telefon +47 236 80 405 eller send oss en epost til\u00a0<a href=\"mailto:salg@itxuc.com\" target=\"_blank\" rel=\"noopener\">salg@itxuc.com<\/a>.\u00a0\u00a0<\/p><p><span style=\"background-color: var( --e-global-color-nvsitebg ); color: var(--nv-text-color); font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px;\">Dersom du bruker noe annet enn Visma Global, kan f\u00e5r du en full oversikt over alle v\u00e5re integrasjoner p\u00e5 denne siden:\u00a0<\/span><a style=\"font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px; background-color: var( --e-global-color-nvsitebg );\" href=\"https:\/\/itx.no\/integrasjoner\/\" target=\"_blank\" rel=\"noopener\">https:\/\/itx.no\/integrasjoner\/<\/a><span style=\"background-color: var( --e-global-color-nvsitebg ); color: var(--nv-text-color); font-family: Poppins, var(--nv-fallback-ff); letter-spacing: 0px;\">\u00a0 Er det s\u00e5nn at du har noe som ikke st\u00e5r p\u00e5 listen, er det fortsatt muligheter.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u201cSlik fikk vi i Multicom fart p\u00e5 kundeservice\u201d \u00abTidligere jobbet vi i fire parallelle l\u00f8sninger som ikke samhandlet, n\u00e5 har vi en helhetlig- og helintegrert plattform for kundeservice og support &#8211; det har gitt oss en helt ny hverdag\u00bb Tron Atle L\u00f8vig Daglig leder, Multicom Pioner p\u00e5 netthandel Multicom har v\u00e6rt en av pionerene p\u00e5&hellip;&nbsp;<a href=\"https:\/\/itx.no\/en\/slik-fikk-multicom-fart-pa-kundeservice\/\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Slik fikk Multicom fart p\u00e5 kundeservice<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":3657,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"off","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-3654","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Multicom fikk fart p\u00e5 kundeservice med 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