{"id":1369,"date":"2021-07-15T10:38:25","date_gmt":"2021-07-15T08:38:25","guid":{"rendered":"http:\/\/benedicte2.itx.no\/?page_id=1369"},"modified":"2025-07-01T09:17:56","modified_gmt":"2025-07-01T07:17:56","slug":"family-sports-club","status":"publish","type":"page","link":"https:\/\/itx.no\/en\/family-sports-club\/","title":{"rendered":"Family Sports Club"},"content":{"rendered":"\t\t
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Sporty effektiviserer kundeservice og salg<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00abFor \u00e5 n\u00e5 v\u00e5r Visjon var vi n\u00f8dt til \u00e5 organisere og strukturere kommunikasjonen med v\u00e5re medlemmer. Kunden henvender seg til oss i mange forskjellige kanaler. Vi hadde ikke et godt nok system for \u00e5 fange opp all dialog og samle den slik at vi kunne yte den kundeservicen vi \u00f8nsket.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Arne Eilertsen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Chief Sales Officer (CSO) i Sporty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Utvikler seg og finner nye m\u00e5ter \u00e5 jobbe p\u00e5<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Tidligere foregikk det meste av kundedialogen hos Sporty (tidligere Family Sports Club) ute p\u00e5 hvert senter, noe som forstyrret den daglige driften og skapte s\u00e5rbarhet ved sykdom eller h\u00f8y p\u00e5gang. Dette kunne fort resultere i lang responstid og d\u00e5rlig oppf\u00f8lging. Gjennom \u00e5 sentralisere kundeservice og salg har vi \u00e5pnet opp for mye mer tid til v\u00e5re kunder ute p\u00e5 senterne.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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St\u00e5lkontroll p\u00e5 all kundedialog & responstid<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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N\u00e5 veit vi hele tiden hvem som pratet med kunden sist, og hva det dreide seg om, Vi f\u00e5r innsyn i medlemssystemet og kan automatisk rute henvendelser til riktig plass. Noe som har \u00f8kt respons tiden betraktelig. Dette er noe vi n\u00e5 kan m\u00e5le gjennom ITX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kundereisen begynner i det samme systemet hvor kunden skal f\u00f8lges opp<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Gjennom h\u00f8y grad av automatisering har vi n\u00e5 et salgsapparat som st\u00e5r klare til \u00e5 hjelpe folk \u00e5 komme i gang med trening. Vi har f\u00e5tt p\u00e5 plass en l\u00f8sning som automatisk tildeler systemet et ringeoppdrag hos en selger, n\u00e5r en potensiell kunde melder sin interesse p\u00e5 en kampanje. Salg og marked jobber tett og effektivt sammen ved at vi f\u00e5r leads generert via fsc.no inn til ITX Dialer, hvor vi kan f\u00f8lge opp kundens foresp\u00f8rsel direkte. P\u00e5 denne m\u00e5ten f\u00e5r vi fulgt opp leads helt automatisk p\u00e5 en effektiv og rask m\u00e5te. P\u00e5 denne m\u00e5ten er det ikke langt fra leads til salg for Sporty (Family Sports Club), og fra kontakt til forn\u00f8yd kunde!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Effektivisering gjennom digital flyt<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Skissen viser hvordan Sporty har heldigitalisert kommunikasjon med eksisterende og potensielle medlemmer. ITX leveres som en skybasert tjeneste som ikke krever noen installasjon og som det er lett \u00e5 komme i gang med.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Sporty effektiviserer kundeservice og salg \u00abFor \u00e5 n\u00e5 v\u00e5r Visjon var vi n\u00f8dt til \u00e5 organisere og strukturere kommunikasjonen med v\u00e5re medlemmer. Kunden henvender seg til oss i mange forskjellige kanaler. Vi hadde ikke et godt nok system for \u00e5 fange opp all dialog og samle den slik at vi kunne yte den kundeservicen vi… Read More »Family Sports Club<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-1369","page","type-page","status-publish","hentry"],"yoast_head":"\nFamily Sports Club - ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/family-sports-club\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Family Sports Club\" \/>\n<meta property=\"og:description\" content=\"Sporty effektiviserer kundeservice og salg \u00abFor \u00e5 n\u00e5 v\u00e5r Visjon var vi n\u00f8dt til \u00e5 organisere og strukturere kommunikasjonen med v\u00e5re medlemmer. 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