{"id":1297,"date":"2021-07-15T09:40:01","date_gmt":"2021-07-15T07:40:01","guid":{"rendered":"http:\/\/benedicte2.itx.no\/?page_id=1297"},"modified":"2026-03-18T12:04:50","modified_gmt":"2026-03-18T11:04:50","slug":"bikeshop","status":"publish","type":"page","link":"https:\/\/itx.no\/en\/bikeshop\/","title":{"rendered":"Bikeshop"},"content":{"rendered":"\t\t
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\u201cEssensen var \u00e5 vedlikeholde den gode servicen og arbeidstempoet\u201d<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00abVi har snakket lenge om at support er n\u00f8dt til \u00e5 se etter nye l\u00f8sninger for \u00e5 m\u00f8te det \u00f8kte trykket p\u00e5 kundeservice. Mitt fokus har hele tiden v\u00e6rt at vi skal prestere p\u00e5 det beste niv\u00e5et vi innehar av kundeservice. For at vi skal kunne opprettholde dette niv\u00e5et, s\u00e5 var vi n\u00f8dt til \u00e5 se oss rundt etter l\u00f8sninger som er tilrettelagt for nettopp dette.\u00bb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Daniel Rud<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Support manager i Bikeshop<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Effektiviserte kundeservice med 50 % p\u00e5 6 m\u00e5neder<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vi har snakket lenge om at support er n\u00f8dt til \u00e5 se etter nye l\u00f8sninger for \u00e5 m\u00f8te det \u00f8kte trykket p\u00e5 kundeservice. Mitt fokus har hele tiden v\u00e6rt at vi skal prestere p\u00e5 det beste niv\u00e5et vi innehar av kundeservice. For at vi skal kunne opprettholde dette niv\u00e5et, s\u00e5 var vi n\u00f8dt til \u00e5 se oss rundt etter l\u00f8sninger som er tilrettelagt for nettopp dette. ITX lovet oss en effektivisering p\u00e5 20%, i dag m\u00e5ler vi en effektivisering p\u00e5 50% og har f\u00e5tt rask responstid i alle v\u00e5re kanaler, sier en forn\u00f8yd Daniel Rud, Support Manager i Bikeshop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Kraftig vekst og \u00f8nske om en s\u00f8ml\u00f8s opplevelse for kunden<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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I takt med veksten vi har hatt de siste 2 \u00e5rene, s\u00e5 ser vi at e-post og generelt kundehenvendelser har tatt seg kraftig opp. F\u00f8r ITX kom p\u00e5 banen s\u00e5 hadde ikke vi i Bikeshop et godt nok system som var tilrettelagt for at v\u00e5r supportavdeling skulle klare \u00e5 h\u00e5ndtere denne mengden. Vi f\u00e5r over 200.000 e-poster i \u00e5ret. N\u00e5 jobber vi effektivt med ticket verkt\u00f8yet i plattformen, sier Rud.<\/p>

I det vi kom over ITX sine l\u00f8sninger, s\u00e5 var det liten tvil om at systemene som er laget her er tilrettelagt for akkurat v\u00e5rt form\u00e5l. I denne portalen s\u00e5 har vi alt i en l\u00f8sning hvor vi lett for oversikt over telefoner, chat og e-post p\u00e5 ett og samme sted. Dette er noe vi ser p\u00e5 som veldig tidsbesparende og ryddig, sier Rud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Henvendelser p\u00e5 chat har tredoblet seg<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Fra \u00e5 jobbe i 3 separate plattformer s\u00e5 jobber vi n\u00e5 i en l\u00f8sning. Etter \u00e5 ha brukt ITX en periode, s\u00e5 ser vi at chat henvendelser har tredoblet seg mot tidligere og dette kan vi n\u00e5 h\u00e5ndtere p\u00e5 en god m\u00e5te, sier Rud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00c5rsaken er enkel<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\u00c5rsaken er enkel! Vi har et bedre k\u00f8system hvor chat og telefoni er integrert, slik at hvis man sitter i telefon g\u00e5r chat til en ledig agent. Dette gir oss rask responstid og vi kan styre ressurser effektivt da alle jobber i samtlige kommunikasjonskanaler istedenfor i siloer. Etter at vi fikk Callback funksjon, s\u00e5 merker vi at og at flere kunder er enda mer forn\u00f8yde med at vi tar kontakt, etter at de har lagt igjen \u00f8nske om det, sier Rud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Live shopping<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Vi var ogs\u00e5 raskt ute med \u00e5 sette i gang kj\u00f8pshjelp via video n\u00e5r vi gikk live med ITX\u201d Vi ser at markedet endrer seg raskt og at kj\u00f8pshjelp via video er fremtiden. Det at ITX tilbyr denne l\u00f8sningen er en kjempe bonus. Her er ett av verkt\u00f8yene vi mener ligger til rette for at vi skal ta nye steg og utvikle oss, sier Rud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Rask og god kundeservice med gode integrasjoner<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Rask og god kundeservice med gode integrasjonerSist men ikke minst, s\u00e5 var det helt avgj\u00f8rende for oss p\u00e5 Bikeshop at ITX kunne integreres med v\u00e5r database (Multicase, e-commerce) og vise bla \u00e5pne order, omsetning p\u00e5 kunde, spore pakker med et klikk. slik sparer masse tid p\u00e5 \u00e5 klippe og lime ordrenummer og returnummer m.m. gj\u00f8r oss enda mer effektive i hverdagen, sier Rud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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ITX som leverand\u00f8r \u2013 skreddersydd l\u00f8sning for at vi skal lykkes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jeg m\u00e5 ber\u00f8mme ITX med sin str\u00e5lende kundeservice og evnen til \u00e5 utvikle seg etter hver enkelt kunde. Vi hadde noen innvendinger og \u00f8nsker p\u00e5 m\u00e5ten vi \u00f8nsket at portalen skulle funke. Her har ITX skreddersydd alle behov for at vi skal lykkes med \u00e5 ta nye steg samt vedlikeholde den gode kundeservicen, sier en forn\u00f8yd Rud med et smil.<\/p>\n

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Les ogs\u00e5 denne! “F\u00e5r over 200 000 e-poster i \u00e5ret – slik fikk de fart p\u00e5 kundeservicen”<\/u><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u201cEssensen var \u00e5 vedlikeholde den gode servicen og arbeidstempoet\u201d \u00abVi har snakket lenge om at support er n\u00f8dt til \u00e5 se etter nye l\u00f8sninger for \u00e5 m\u00f8te det \u00f8kte trykket p\u00e5 kundeservice. Mitt fokus har hele tiden v\u00e6rt at vi skal prestere p\u00e5 det beste niv\u00e5et vi innehar av kundeservice. For at vi skal kunne… Read More »Bikeshop<\/span><\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"full-width","neve_meta_container":"","neve_meta_enable_content_width":"on","neve_meta_content_width":100,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"on","footnotes":""},"class_list":["post-1297","page","type-page","status-publish","hentry"],"yoast_head":"\nBikeshop - ITX - Leverand\u00f8r av skybasert kontaktsenterl\u00f8sning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itx.no\/bikeshop\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bikeshop\" \/>\n<meta property=\"og:description\" content=\"\u201cEssensen var \u00e5 vedlikeholde den gode servicen og arbeidstempoet\u201d \u00abVi har snakket lenge om at support er n\u00f8dt til \u00e5 se etter nye l\u00f8sninger for \u00e5 m\u00f8te det \u00f8kte trykket p\u00e5 kundeservice. 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